Director, Professional Practices and Governance, Controls Office

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Director, Professional Practices and Governance, Controls Office

This is an exciting opportunity to build and lead the Professional Practices and Governance Practice of the Vocalink Controls Office function.

Vocalink Limited enables the payments of 90% of salaries, 70% of utility bills, most ATM transactions and every cheque cleared in the UK. The successful candidate will become part of a high functioning team, dedicated to delivering a robust, secure and resilient service to 60+million citizens every day with transactional volume of 11 billion/year and total annual transactional value in excess of GBP6 Trillion.

The appointee will be responsible for ensuring rigor, consistency and efficiency in Vocalink Limited Controls Office function delivery through:

• the design of appropriate methodology, processes, procedures and monitoring of adoption / compliance in the Controls Office;
• quality management and committee / board reporting;

Key Responsibilities

• Methodology, Procedure & Training: Develop and maintain Controls Office methodologies, procedures and templates, aligning to the Vocalink Enterprise Risk Management Framework. Develop and conduct related training within the Controls Office and broader business. Provide input / feedback to 2LOD owned Enterprise Risk Management Framework and Standards.
• Internal Quality Check of Controls Office Service Provision: Conduct quality assurance of Control Office delivery to ensure methodology adoption / compliance.
• Governance: Support the Head of Controls Office in discharging the Controls Office governance commitments.
• MI & Reporting: Coordinate and deliver quality MI and management and committee / board reporting.
• Leadership: Provide leadership and direction within the Controls Office and broader business. Lead a diverse team to achieve common goals, creating a shared vision.
• Communicating & Influencing: Deliver clear and effective communication, with proven success in influencing stakeholders to ensure framework adoption and compliance.
• Decision-Making & Problem Solving: Possess a strong aptitude in decision-making, problem solving, and applying judgement to complex topics.
• Support the Head of Controls Office: Drive delivery of priorities requiring supports as required.

Knowledge, Skills and Expertise (technical / role specific)

Essential

• Experienced across the key pillars of the Controls Office – Controls Governance, Controls Management, Controls Testing, Assurance, and Issues Management, preferably in a regulated firm.
• Seasoned practitioner of controls management with deep experience across the end-to-end control's lifecycle and key components of the Chief Controls Office.
• Experience in drafting control management, issue management, control assurance and quality assurance methodology and procedures.
• Experience in developing indicators to demonstrate methodology compliance.
• Experience in leading quality assurance reviews.
• Experience coordinating a combined assurance programme.
• Communication - requires effective communication skills – both written and oral - to deal with diverse stakeholder base (internal and external, senior and junior), acting as a bridge as well as guide for the implementation of new capabilities.
• Ability to motivate, inspire and lead people effectively, both to deliver BAU and change.

Desirable

• Experience within Critical National Infrastructure responsible organisations
• Experience of working with other regulatory bodies (non-UK).

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.