Digital Learning Design Manager

Location - Manchester - Three days in the office, two days working from home.

As the Digital Learning Design Manager, the role is accountable for influencing, driving and executing the L&D digital design strategy through their own solutions and outputs of their team. This L&D strategy drives a learning and performance culture within our business, one that underpins employee skills development and enables strategic business objectives.

In terms of complexity, the role manages a team of Digital Learning Design Specialists who are accountable for defining and building learning solutions that resolve the identified business performance need / gap. They do this for all functions to support our global business, specialising in systems, product and behavioural training.

As well as being the manager of the team, as a senior designer, the role is expected to get hands-on in the design and delivery of more complex multi-unit solutions. Credible role-modelling and mentoring-by-doing is critical.

The role requires a high level of industry expertise in the profession of 'learning' in particular 'adult learning' in a business with the scale, reach, complexity and diversity of BT. The role also requires expertise in the latest and ever-evolving use of technology to drive a '21st century' approach to learning, skills development and performance support.

• Day-to-day management of a team of Digital Learning Design Professionals - including forecasting, prioritisation 
  and scheduling of all activities.
• Management and delivery of a portfolio of learning projects across multiple units across Business
• Role model and get 'hands-on' in delivering complex pan Business learning solutions
• Communication and planning strategies to ensure design projects are delivered on time and in line with governance standards
• Driving a 'customer centric mindset' placing both the Customer and Employee at the heart of experiential led learning design
• Ensuring consistent learning design practices and standards which seek to reduce duplication, increase repurposing and drive standardisation
• Building effective relationships and feedback loops with L&D LT, L&T Managers, CC Managers, LP Professionals and peers that drive a Continual Improvement mindset

Essential

• Hands-on expertise in the profession of digital learning design
• Expert in leading a team, and developing capability of Digital Learning Design Specialists through coaching, mentoring and role-modelling
• Proficiency in learning andragogy including current and future / learning methodologies and proven best 
  practice / application

Desirable

• End-to-end execution of customer focussed, impact driven, efficient learning solutions
• Proficiency in learning andragogy including current and future / learning methodologies and proven best 
  practice / application
• Ability to influence the wider L&D strategy and agenda, including other learning specialists and teams across the function and the wider Group
• Ability to work in a matrix-management environment, directing the activities of others
• Programme / Project / Stakeholder Management

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer's leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes. 

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world's first telco and our heritage in the sector is unrivalled.  As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 

Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.  

Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.