Account Manager

6 days ago

Leeds LS DE, United Kingdom ZEST ECO Ltd Full time £30,000 - £60,000 per year

Purpose of job:

Our aim is to become a market leader in the provision of Electric Vehicle charging solutions to Local Authorities and Businesses as part of our strategy to lead the transition to zero carbon.

The goal is to undertake an ambitious electric vehicle charging installation program, deploying high volume and quality EV installations across the nation. Our aim is to make the world a better place, one charge point at a time.

As an Account Manager, you'll be the trusted partner for our clients, ensuring they maximise the value of our EV charging solutions. You'll manage relationships, deliver exceptional service, and identify growth opportunities that support the UK's net-zero ambitions.

Key Accountabilities:

The role is responsible for the following:

  • Build and maintain strong relationships with key accounts across our EV charging network
  • Understand client needs and provide tailored solutions that align with their goals and our contractual obligations
  • This role focuses on relationship management and service excellence rather than new business acquisition or direct sales
  • Scheduling and facilitating customer meetings with well-prepared status reports/ presentations, including performance data, Zest and wider EV market updates
  • Collaborate with internal teams to ensure seamless delivery and support
  • Monitor and report performance against KPIs and SLAs, ensuring contractual obligations and service standards are met
  • Proactively seek opportunities for growth, including planning and attending events to enhance customer relationships and wider opportunities for Zest
  • Plus, any other duties as required by the leadership team.

Key Relationships:

  • Internal – Customer Experience (CX), Sales, PMO, Marketing & Operations
  • External – B2B Customers, external stakeholders

Knowledge and Skills:

  • 3+ years of proven experience as an Account Manager
  • Strong communication and presentation skills
  • Strong analytical and problem-solving skills
  • Ability to manage multiple projects and priorities effectively.
  • Utilise data driven insights to identify areas for improvement and recommend strategies for account optimisation.

Behaviours:

  • Excellent communicator
  • Practical problem solver
  • Proactive self-starter
  • Open minded and creative thinker
  • Focus on quality and strong attention to detail
  • Willingness to learn and develop

Qualifications:

  • Experience working in a similar role or environment.
  • Ideally educated to degree level (or equivalent)

Zest is an equal opportunity employer, committed to the values and ultimately societal benefits of diversity, equity, and inclusion

Job Types: Full-time, Permanent

Benefits:

  • Bereavement leave
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Gym membership
  • Health & wellbeing programme
  • Referral programme
  • Sick pay
  • Work from home

Experience:

  • Account management: 3 years (required)

Work authorisation:

  • United Kingdom (required)

Willingness to travel:

  • 25% (preferred)

Work Location: Hybrid remote in Leeds LS1 5DE

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