Branch Manager

Job description
Walford Timber, an independent family owned business, is celebrating 80 years of heritage, innovation and continuous growth. Our Cheltenham branch is a specialist supplier of high-quality fencing and timber products, supplying installers, developers, contractors, trades people and property owners / DIY sector.

About the job:
Due to both company expansion and internal promotion, we require a Branch Manager to help us continue, and build on our success. This is an exciting opportunity to join a busy, fast moving branch that is performing strongly and continues to grow. With full support from the senior management team, as well as a knowledgeable, experienced, and supportive team at the Cheltenham branch, you will be responsible for the following:

• Achieving sales growth and budgets.
• Ensuring customer satisfaction and service levels, developing and maintaining excellent customer relationships.
• Ensuring orders are processed and delivered on time.
• Ensuring branch and system procedures are followed and maintained, including use of our Epicor ERP system, Bistrack.
• Overall responsibility for cash and payment handling, including accuracy of daily sales sheets and following set procedures for sales transactions.
• Active stock management, ensuring levels are correct and relevant for product type.
• Leading the whole team, managing recruitment, performance, discipline, and safety. This includes ensuring that all staff members are following correct procedures, that they are clear in what they are doing, and are adequately trained to do so. Planning of any staff rota's, annual leave authorisation, and cover where required. The team currently consists of 8 members of staff.
• Motivating and supporting staff to achieve their goals and targets, as well as conducting periodic performance reviews and reporting.
• Ensuring that all site machinery, equipment, and vehicles are maintained and legally compliant. This includes ensuring that items due for statutory inspection in line with LOLER and DVSA / Operators Licence requirements are maintained and compliant at all times. HGV Driver and vehicle compliance is also a key responsibility.

In addition, you will actively promote the business and engage with the local community through sponsorship and any community or charity activities that the business may be supporting or involved with.

As a member of our management team, you'll report to the Group Commercial Manager and Company Directors. The branch has the benefit of a knowledgeable and conscientious team, as well as an established Assistant Manager who is able to provide extensive support and assistance to the manager. There is also considerable support provided from the head office, located in Ross-on-Wye. Extensive training will be provided to allow you to thrive in this role. There will be a thorough hand-over period, as well as the opportunity to spend time at the head office as part of your training.

This will be a full-time permanent position. Our opening hours are 7.30am – 4.30pm Monday to Friday. You will be expected to ensure that the branch is fully functional prior to the actual opening time, as well as taking care of closing up at the end of trading day.

About you:
You will be an effective leader and manager, which will be demonstrated in your motivational, supportive and positive approach. You'll be ambitious and proactive. It goes without saying that you'll be an excellent communicator. You will be commercially aware, able to understand basic P&L's and budgets (assistance will be provided) and you'll be proficient with Microsoft Office applications and ideally experience of Windows based ERP Systems. Previous experience in a Branch Manager or Assistant Branch Manager or similar role within the building supplies industry would be advantageous

About us:
Walford Timber Ltd, founded in 1945, manufacture innovative and award-winning timber and fencing products in Ross-on-Wye. Our products are known for their quality, durability and service-life guarantees, and our team are known for their in-depth product knowledge and friendly efficient approach. Our Cheltenham branch serves the Cheltenham, Tewkesbury, Gloucester, Evesham, South Gloucestershire, and Cotswold areas.

We are offering a competitive salary, as well as a profit related bonus scheme and company pension. You'll have 30 days annual leave per annum including the statutory bank holidays. Some of these days (usually 6 or 7) must be kept back for our annual Christmas shutdown. Leave during the rest of the year is taken at your own discretion, based on staff availability and co-ordinating cover with the Assistant Manager.

This is an exciting opportunity for someone to step into a leading role within our company and create success for both themselves and the business in a rewarding and supportive environment.