Client Services Director

2 days ago

London Area, United Kingdom Energi People Full time £80,000 - £90,000 per year

Job Title: Client Services Director

Location: London

Salary: £80,000 - £90,000 + Benefits

A well-established, global Property Management Consultancy are currently recruiting for a Client Services Director to lead the operational excellence of one of London's most dynamic and forward-thinking commercial buildings.

As the Client Service Director you will be the key point of contact between surveying teams, service partners, occupiers, and the client ensuring smooth day-to-day operations, exceptional service delivery, and alignment with the buildings core values.

Beyond operational leadership, this role plays a pivotal part in shaping a strong sense of place, activating communal spaces, supporting retail engagement, and cultivating a connected, experience-led environment for occupiers across the building and wider estate.

Key Responsibilities

  • Team Leadership: Manage and mentor the on-site team, ensuring high standards of professionalism, responsiveness, and collaboration.
  • Service Partner Oversight: Coordinate and monitor all contracted services (cleaning, security, M&E, etc.), ensuring SLAs and KPIs are met or exceeded.
  • Client & Stakeholder Liaison: Serve as the primary operational contact for the client, occupiers, and surveying team—translating strategic goals into actionable site-level outcomes.
  • Placemaking & Community Activation: Curate a vibrant occupier experience by activating communal spaces, supporting events, and fostering a sense of belonging.
  • Retail Engagement: Support the activation and leasing strategy of vacant retail units, liaising with potential tenants and integrating retail into the overall placemaking vision.
  • Compliance & Safety: Ensure full compliance with health & safety, fire safety, and building regulations. Lead audits and implement corrective actions.
  • Sustainability & Innovation: Supporting initiatives that enhance WELL and BREEAM standards.
  • Reporting & Budgeting: Provide regular operational and input into the client reports, manage budgets, and support procurement processes for site-related services.
  • Crisis & Incident Management: support with emergency response planning and execution, ensuring business continuity and occupant safety.

Skills, Knowledge and Experience

  • Proven experience in Senior Facilities or Property Management roles within premium/trophy commercial or mixed-use buildings.
  • Strong leadership and interpersonal skills, with the ability to inspire and manage multidisciplinary teams.
  • Deep understanding of building operations, compliance, and service delivery frameworks.
  • Experience in placemaking, occupier engagement, and community activation, ideally within urban estates or mixed-use environments.
  • Familiarity with WELL, BREEAM, Wired Score and other sustainability certifications is required.
  • Commercial awareness and experience supporting retail strategy, including tenant liaison and activation of vacant units.
  • Tech-savvy, with experience using building management systems and digital platforms.
  • Excellent communication and stakeholder management skills.
  • Financial acumen and experience managing operational budgets.
  • Relevant qualifications in facilities management, engineering, or building services (e.g., IWFM, IOSH, NEBOSH).

Working Hours - 08:30 – 17:00

  • Client Services Director

    1 week ago

    London Area, United Kingdom Monocle Full time

    An exciting role for a Client Services Director to lead Monocle's internal studio.About MonocleMonocle is an independent media brand that has built a global reputation for its coverage of international affairs, design, travel, fashion and much more besides. Launched in London in 2007, the business has blossomed to include our famed magazine, daily...

  • Client Services Director

    2 days ago

    London Area, United Kingdom Property Management Recruitment Full time £70,000 - £120,000 per year

    We are searching for a Client Services Director for a leading marketing consultancy specialising in placemaking and destination marketing for residential and commercial property clients. This is a senior, pivotal position overseeing a substantial team and managing client relationships.This creative and dynamic agency partner with property clients to increase...

  • Client Director

    2 days ago

    London Area, United Kingdom Spotlight Recruitment Full time £45,000 - £65,000 per year

    Client Director – Creative London advertising agency - (Hybrid), up to £65kOur client, one of the UK's leading independent creative agencies, is looking for a talented Client Account Director to join their senior team. This is a fantastic opportunity to work across high-profile, integrated campaigns for a range of B2B financial services clients in...

  • Client Services Account Director

    2 days ago

    London Area, United Kingdom Tribal Digital - Data Driven Digital Recruitment Full time £60,000 - £120,000 per year

    Client Services Account Director – SEO, Search & DisplayHybrid – 3 days a week in Central LondonAbout the RoleWe're looking for an experienced Client Services Account Director with a strong grounding in SEO to lead relationships across a portfolio of high-profile clients. You'll oversee multi-channel strategies spanning Search, Shopping, and Display,...

  • Client Services Director

    2 weeks ago

    London Area, United Kingdom Havas SO Full time £54,000 - £75,200 per year

    We're not just another health communications agency. We're a multi-expertise collective of strategists, creatives, and problem-solvers - built for clients that refuse to settle.For clients ready to break through today's complex health challenges, we're the ones who make it happen. Fast, frictionless, and future-ready, we break down traditional communications...

  • Client Services Director

    1 week ago

    City Of London, United Kingdom OSF Global Services Full time

    OverviewThe Client Services Director is accountable for the overall health, profitability, and growth of assigned client accounts. This includes ensuring consistent delivery quality, maintaining positive executive-level client relationships, driving account revenue expansion, and achieving internal financial and operational targets.The role requires...

  • Service Delivery Director

    2 weeks ago

    London Area, United Kingdom Tata Consultancy Services Full time £60,000 - £120,000 per year

    Role: Service Delivery DirectorLocation: LondonIf you need support in completing the application or if you require a different format of this document, please get in touch withat or callTCS London Office number / with the subject line: "Application Support Request".Careers at TCS: It means moreTCS is a purpose-led transformation company, built on belief. We...

  • Client Services Director – Medical Communications

    3 days ago

    London Area, United Kingdom Meet Life Sciences Full time £60,000 - £120,000 per year

    Location:UK (Remote)Contract:Permanent, Full-timeWorking Pattern:35-hour weekWe are partnering with a highly respected, independent medical communications agency to support the expansion of their senior leadership team through the addition of an experienced Client Services Director.This is a strategic role for a senior client services professional who is...

  • Client Services Director

    1 week ago

    London Area, United Kingdom Havas SO Full time

    We’re not just another health communications agency. We’re a multi-expertise collective of strategists, creatives, and problem-solvers - built for clients that refuse to settle.For clients ready to break through today’s complex health challenges, we’re the ones who make it happen. Fast, frictionless, and future-ready, we break down traditional...

  • Client Services Director

    1 hour ago

    London, United Kingdom Utility People Full time

    **Ref: 13898** **Role: Client Services Director** **Location: London (1-2 days a week working from home)** **Salary: up to £70k DOE + 20% bonus** **Summary**: **Key responsibilities**: - Ensure client satisfaction hits and exceeds business targets - Keeping abreast of client strategy to act as an advisor for the Client Services Team. - Building and...