Client Services Director

1 week ago

City Of London, United Kingdom OSF Global Services Full time

OverviewThe Client Services Director is accountable for the overall health, profitability, and growth of assigned client accounts. This includes ensuring consistent delivery quality, maintaining positive executive-level client relationships, driving account revenue expansion, and achieving internal financial and operational targets.The role requires balancing, account planning, sales execution, governance, and delivery oversight, working closely with Strategy and Delivery teams to ensure OSF Digital executes to a high standard while meeting client expectations.ResponsibilitiesFinancialOwn and manage account-level revenue, bookings and account marginProvide weekly forecast updates of the opportunitiesDeliver accurate monthly forecasting (pipeline and bookings)Work with delivery to ensure account margin and revenue is aligned with goalsEnsure corrective action plans are in place for underperforming accountsClient Relationship & GovernanceAct as executive escalation point for clientsLead or represent OSF Digital at Quarterly Business Reviews and governance meetings with client stakeholdersMonitor and report on account health metrics (satisfaction and adoption)Foster and build a relationship with the client to drive and build new opportunities to expand the services of OSF DigitalDelivery OversightPartner with Delivery Leaders to ensure project execution meets time, budget, and scope commitmentsReview weekly RAG status and financial performance across engagementsProactively identify risks and initiate mitigation actionsGrowth & ExpansionDevelop and execute account plans for each top-tier accountIdentify and progress cross-sell / upsell opportunitiesEnsure pipeline coverage supports account growth targetsInternal Collaboration & LeadershipCoordinate with global OSF functions (Delivery, Strategy, Marketing) to bring the right capabilities into accountsProvide leadership, coaching, and guidance to Client Services Managers / Account LeadsShare lessons learned and best practices across the wider Client Services communityRequirementsKey Skills and ExperienceStrong communication, negotiation, and interpersonal skillsStrategic thinking, problem-solving, and leadership abilitiesExperience in project delivery is highly valued as this role works in close collaboration with Clients and Delivery teams #J-18808-Ljbffr

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