Telesales / Customer Service Representative

3 days ago

Glasgow G YG, United Kingdom Glencairn Crystal Studio Full time

ABOUT GLENCAIRN:

Glencairn is a family-run business with over 40 years of experience in crystal glassware, design, and bespoke decoration. From our East Kilbride factory, we develop, design and supply high-quality products to an established and growing worldwide customer base.

With a foundation in family values, Glencairn is committed to its people and the contributions each of them can make towards a successful, supportive and cohesive organisation, regardless of their role. If these are values you share, we would love for you to join our team.

ABOUT THE ROLE:

We're looking for a Telesales / Customer Service Representative to join our friendly and fast-paced team. You'll be one of the first points of contact for our customers — speaking with individuals, retailers and distilleries, helping with enquiries, processing orders and supporting sales activity.

We're looking for someone who enjoys talking to people, can build positive relationships quickly and takes pride in delivering great service. You'll need to be organised, confident on the phone and able to handle multiple enquiries at once. If you have a passion for helping customers, enjoy problem-solving and like working in a busy environment, this could be the role for you.

WORKING HOURS:

Monday – Thursday: 8:00am – 5:00pm

Friday: 8:00am – 2:00pm

What You'll Be Doing

  • Handling inbound customer enquiries by phone and email.
  • Making outbound calls to existing and potential customers to support sales activity.
  • Giving customers accurate product information and helping them choose the right items.
  • Processing orders, quotes and related paperwork with attention to detail.
  • Keeping customers updated on their order status and resolving any issues.
  • Working closely with internal teams such as production, sales, engraving and dispatch.
  • Maintaining good relationships with both retail and business customers.
  • Updating customer records using company systems and supporting general admin tasks.

What We Are Looking For

  • Experience in telesales or customer service is a strong advantage.
  • A confident telephone manner and the ability to build rapport quickly.
  • Someone organised who can handle several tasks or enquiries at once.
  • Comfortable talking with customers, colleagues and external partners.
  • Strong written communication skills for clear and professional emails.
  • Confident using Microsoft Word, Excel and Outlook.
  • Good at problem-solving and handling customer issues calmly and professionally.
  • Able to follow instructions but also work independently when needed.
  • A positive attitude, willingness to learn and a genuine interest in great service.

You Will Care About Your Environment:

  • Contribute to a welcoming and positive workplace for you and your colleagues.
  • Step up to support colleagues across other departments when needed – teamwork is key.
  • Always show respect and consideration for those around you.

What We Will Do For You

  • Performance-based bonus scheme
  • Regular social events organised by our active Social Committee
  • Monday to Friday working hours
  • Time off over the Christmas period
  • Free on-site parking
  • Access to our company pension scheme

Job Type: Full-time

Pay: £13.50 per hour

Expected hours: 40 per week

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • On-site parking

Work Location: In person

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