Fan Experience Business Partner, Venues, EMEA

Job Summary:

Company: Live Nation

Location: Farringdon, London

Reports to: FP&A Director & VP Fan Experience (EMEA)

Working Hours: Full time

Contract Type: Permanent

Role Description

Live Nation is hiring a Fan Experience Business Partner to enhance fan engagement and elevate operational performance across Food & Beverage, Ancillary, and Merchandise operations at our EMEA venues.

In this strategic role, you'll work cross-functionally to transform data and fan insights into actionable strategies that enrich the end-to-end fan journey, boost revenue, and improve margin performance. From bars and catering to merchandise and premium offerings, you'll help shape innovative fan-centric experiences, drive the implementation of new systems, and optimise venue operations.

We're looking for a commercially minded, data-driven team player with a passion for innovation and a solid understanding of POS systems and analytics. If you thrive in a fast-paced live entertainment environment and have a track record of delivering operational excellence—this could be your next big gig.

What we can offer you

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Who you are

Competencies / Skills / Knowledge / Experience

• Solid experience in business analysis, ideally within venues or large-scale operations.
• Proven ability to grow revenue and improve profitability through insight-led decision-making.
• Strong understanding of POS systems, retail performance metrics, and data integration.
• Commercially astute with experience working across internal teams, sponsors, and service providers.
• Excellent attention to detail and strong numeracy skills.
• Confident in identifying and implementing process improvements.
• Strong written and verbal communication skills.
• Able to build rapport and collaborate effectively with technical and non-technical teams alike.

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• Highly organised, deadline-driven, and process-oriented.
• Naturally efficient and proactive in improving ways of working.
• Thrives in fast-paced, dynamic environments with cross-functional collaboration.
• Strong problem-solver who is comfortable with ambiguity and shifting priorities.
• Curious, adaptable, and eager to learn.
• Calm under pressure and able to manage multiple workstreams.
• Team player with a positive, can-do attitude and a willingness to dive into new challenges.

What the role includes

Operations

• Develop and execute annual fan and F&B retail strategies focused on revenue growth, margin enhancement, and fan satisfaction.
• Support the VP – Fan Experience with the rollout and integration of POS and fan technologies, ensuring alignment with broader data ecosystems.
• Monitor venue and outlet performance through regular reporting, audits, and stocktake analysis, identifying areas for improvement.
• Partner with internal stakeholders on budgeting, pricing, operational standards, and outlet-level performance.
• Contribute to assessments, tenders, and business development opportunities for new or existing service providers.

Fan Insights & Research

• Lead fan research initiatives including surveys, focus groups, and post-event feedback programs.
• Analyse fan data to identify trends, sentiment, preferences, and behaviours—turning insight into strategy.
• Collaborate with internal teams and third-party vendors to meet research and data analysis needs.
• Research and trial new F&B trends, brands, and offerings to drive innovation and increase spend per head.
• Align retail and F&B products with marketing and sponsorship strategies.
• Provide strategic input on venue and outlet layouts, menus, and interiors to balance operational efficiency and fan appeal.
• Collaborate with innovation and venue teams on new premium offerings and fan experience pilots.
• Support the introduction of new ancillary revenue streams.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit 

APPLICATION DEADLINE: 27TH OCTOBER 2025. We reserve the right to close applications at any time.

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