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Business Support Assistant

2 weeks ago

Solihull, Solihull, United Kingdom Graceful Property Management Limited Full time £26,700 - £35,000 per year

Abous Us:

We are a growing local business providing cleaning and gardening services, currently expanding into property maintenance and short-term property management (including Airbnb). We manage our own Airbnb properties and provide services to other short-term lets and domestic clients. As our business develops, we are looking for a motivated and organised individual to support day-to-day operations and help drive growth.

Overview

We are seeking a dedicated and detail-oriented Business Support Assistant to join our team who will play a key role in coordinating the daily running of the business, supporting with administration, marketing and property management. This is a varied, hands-on role ideal for someone who enjoys multi-tasking and helping a small business grow. The ideal candidate will possess strong organisational skills, excellent phone etiquette, and the ability to complete administration tasks.

Responsibilities

Administration & Coordination

  • Oversee the company diary and schedule jobs, quotes and client visits
  • Respond to client enquiries via phone, email and social media
  • Send staff hours to the accountant for payroll
  • Organise and record expenses, receipts and company documents
  • Assist with general admin such as policies and document creation (e.g. client information packs, property management package options, cleaning checklists, property welcome guides)

Marketing & Business Development

  • Source new business opportunities (e.g. emailing estate agents, landlords, and letting agencies)
  • Create and distribute marketing materials such as leaflets and online posts
  • Manage social media pages, posting regular updates and engaging content
  • Assist with website creation and updates (if skilled in this area)
  • Conduct basic market research to support business growth

Finance Support

  • Create and send invoices to clients via QuickBooks
  • Track income and support turnover reporting
  • Support with pricing structure

Property & Operational Support

  • Assist with sourcing new properties for our internal Airbnb portfolio
  • Replenishing stock, supplies and equipment
  • Communicating with suppliers such as laundrette, builders merchants etc.
  • Taking property photos for listings (If skilled in this area)
  • Support property and cleaning inspections
  • Maintenance coordination where required

Requirements

  • UK driving licence is essential
  • Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, email and social media
  • Excellent phone etiquette with strong communication skills
  • Highly organised with the ability to manage multiple tasks effectively
  • Comfortable working independently from home and on-site when needed
  • Familiarity with QuickBooks is advantageous but not mandatory
  • Experience in admin, property, or small business support (preferred but not essential)
  • If you are an enthusiastic individual looking to contribute to a dynamic team while developing your skills in a supportive environment, we encourage you to apply for this exciting opportunity in Business Support.

Bonuses & Commission:

  • New business bonus: £25–£50 per new contract secured

  • Property sourcing bonus: £100–£200 per property onboarded

Job Type: Part-time

Pay: From £12.83 per hour

Expected hours: 15 – 20 per week

Benefits:

  • Company pension
  • Flexitime
  • Work from home

Licence/Certification:

  • Driving Licence (required)

Location:

  • Solihull (West Midlands) (preferred)

Work Location: On the road