Customer Sales Advisor

Salary: £24,500 per year plus OTE £7,800 per annum

Contract: Permanent, full time, 37.5 hours per week with a rotating weekly shift pattern

Location: Nottingham (Hybrid & Remote options)

Start: 17 November

For consecutive years we have been recognised as a "Great place to Work".

Do you thrive in a fast-paced environment and enjoy connecting with people? If you're motivated by a supportive but target-based environment, you'll fit right in as a Customer Sales Advisor in the Retentions department.

We set the bar high - our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.

So, who are you?

• Self-Driven - You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.
• Empathetic and an active listener – Understanding customer's needs is crucial for recommending suitable products and building trust.
• Resilient and adaptable – Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.
• Curious and growth mindset – A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.
• Clear communicator – Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.
• Independent - You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.

How will you contribute?

In the role of a retentions advisor, you will play a pivotal part in our mission to deliver exceptional service to existing customers who are exploring changes to their account, by listening closely, understanding their concerns, and offering tailored solutions that highlight the benefits of continuing their journey with us.

Your day will begin with logging into our automatic call distributor. Each interaction will require you to build rapport and demonstrate your ability to connect with customers to understand their needs. Whilst challenging, it is incredibly rewarding as you will have the opportunity to make a significant impact on the lives of our customers.

Shift Pattern:

Your shift patterns will rotate on a 6 week rota between our core opening hours of 8am and 8pm (Monday-Saturday).

You'll work 37.5 hours per week and you will have two 15-minute breaks and a full hour for lunch, allowing you to recharge and maintain your focus.

We'll provide all the equipment you need, but you must have broadband access.

What's Next?

At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you, to fully embrace and understand what is required to succeed at D&G and to provide our customers, with the best outcomes.

The Benefits of joining Domestic and General

• Starting salary of £24,500.
• Average Bonus Earnings of £7,800 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
• Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
• Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards

Ready to Apply?

If you're a current D&G employee applying for an internal role, please ensure your Career Profile in Workday is up to date before submitting your application.

Don't forget to download and attach your Talent Card to showcase your skills and experience. This is a required part of your application.

What's the Talent Card?

The Talent Card is a one-page summary of an employee's Career Profile in Workday. It includes:

• Current role and experience
• Job interests and career preferences
• Certifications
• Mobility preferences

This helps hiring managers quickly understand the candidate's career journey and future aspirations.

Next Steps for Internal Applicants:

• Update your Career Profile in Workday
• Download your Talent Card
• Apply and attach it along with your CV and cover letter in the "Upload Documents" section of the application

Process

• A Microsoft teams interview and call listening exercise
• Interview outcome and feedback

If interested please reach our to Danielle Newton, your current Team leader or one of the Retentions Team leaders.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.