Night Assistant Front Office Manager

1 week ago

London WCN, United Kingdom St. Martins Lane Hotel Full time
Night Assistant Front Office Manager
St Martins Lane Hotel

The Opportunity

When the city sleeps, our hotel stays quietly alive—welcoming late arrivals, preparing for early risers, and ensuring every guest feels safe, seen, and supported. We're looking for a poised and proactive Night Assistant Front Office Manager to help lead our front-of-house operations through the twilight hours.

Your Role

As Night Assistant Front Office Manager, you'll be the right hand to the Night Manager and a guiding presence for the overnight team. You'll ensure smooth operations, support your colleagues, and deliver exceptional service with calm confidence—no matter the hour.

What You'll Be Doing

  • Support the Night Manager in overseeing front office operations during the night shift.
  • Lead and motivate the night team, including reception, concierge, and security.
  • Handle late check-ins, early departures, and guest requests with warmth and efficiency.
  • Assist with night audit procedures and prepare reports for the morning handover.
  • Respond to incidents or emergencies with professionalism and care.
  • Ensure all public areas remain secure, clean, and guest-ready.

Benefits

  • Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and tv
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty

Ideal Candidate

  • Previous experience in a front office or supervisory role, ideally in a luxury or lifestyle hotel.
  • A guest-first mindset and a reassuring, professional demeanour.
  • Strong communication, problem-solving, and organisational skills.
  • Familiarity with hotel systems and night audit procedures.
  • Flexibility to work overnight shifts, weekends, and holidays

Hotel

St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

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