Guest Relations Officer

6 days ago

London, United Kingdom Front Office Full time

Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happy team as **Guest Relations Officer**

Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, and moments to grow while helping our colleagues reach their potential and opening the door to their next opportunity.

As a “We Always Care” employer, you will be provided with tailored development plans, training, and apprenticeship opportunities to develop your career

Joining our independently owned and 5 Star service hotel, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:
Joining our independently owned and 5-star hotel as one of our **Guest Relations Officer**, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:

- Service Charge from Room Revenue
- Complimentary night stays for 2
- Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
- Employees and Friends & Family rates across our sister properties
- Complimentary meals on duty
- Refer a friend bonus up to £200 per referral
- Cycle to work & workplace pension schemes
- Employee recognition schemes and Social Committee events including gala dinners and much more

**Key Duties and Responsibilities**
- To provide a friendly and efficient welcome using guest names and information provided by a property management system.
- To maintain control of the lobby during busy periods(i.e. early morning for departures and late afternoon/ evening for arrivals) and assist with “traffic management” to minimize delays.
- To check and control all rooms allocated to VIP’s, Care and nominated guests are fully satisfied before arrival. All gifts are presented and displayed with an exemplary standard of excellence.
- To check the arrival list and prepare each day a VIP list that discloses and highlights all nominated guests with constantly updated remarks, special requests, information, and feedback from these guests; provide Welcome letters/ cards to each VIP guest.
- To support and assist Front Office Departments and help run the daily operation to ensure smooth operations is guaranteed.
- To liaise and coordinate with other relevant departments to ensure notification of blockings, special requests, VIP amenities, and changes in due time ( use the Internet to gather all important information i.e. photos, preferences, facts, and distribute to relevant departments).
- To prepare the daily Guest Related Happiness report and reply back to guests' feedback.

**_
All applicants must be legally eligible to work in the UK._**

We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our award winning family

JoinOurHappiness

INDHOTEL

  • Guest Relation Officer

    2 weeks ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ9884 **Date Posted**:3 November At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1019 guestrooms Park Plaza Westminster Bridge Hotel, you will...

  • Guest Relations Officer

    4 hours ago

    London, Greater London, United Kingdom Celebrity Cruises Full time £25,000 - £45,000 per year

    The Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest's...

  • Guest Relations Officer

    2 days ago

    London, United Kingdom NYX Holborn Full time

    As a Guest Relations Officer you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! Working as part of a vibrant team, you'll be taking care of everything that might be sought after by a guest, with a true desire to satisfy their...

  • Guest Relations Officer

    2 weeks ago

    London, United Kingdom The Dilly Full time

    As a Guest Relations Officer you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! Working as part of a vibrant team, you'll be taking care of everything that might be sought after by a guest, with a true desire to satisfy their...

  • Guest Relations Officer

    1 week ago

    London, United Kingdom Park Hyatt London River Thames Full time

    Summary **About Park Hyatt London River Thames** Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with...

  • Guest Relations Officer

    4 days ago

    London, United Kingdom SOFITEL Full time

    **Objective**: Guest relations should be the main link between all departments from a guest perspective. Welcoming the guests and ensuring their stay is of the highest luxury level, anticipating guests needs and offering a cousu main service **Main Duties**: - Attend the luxury forum on a daily basis advising team of VIP arrivals and special requests. -...

  • Guest Relations Officer

    3 days ago

    London, United Kingdom NYX Holborn Full time

    Job DescriptionAs a Guest Relations Officer you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! Working as part of a vibrant team, you'll be taking care of everything that might be sought after by a guest, with a true desire to...

  • Guest Relations Associate

    40 minutes ago

    London, United Kingdom The Ned Full time

    **Guest Relations Associate - Guest Relations**: Going above and beyond for our guests is our Guest Relations team. Going the extra mile to make our guests stay extra special, our Guest Relations team are always on hand to assist We are currently recruiting for a proactive and outgoing Guest Relations Associate. The role will be responsible for delivering...

  • Guest Relations Associate

    6 days ago

    London, United Kingdom The Ned Full time

    **Guest Relations Associate - Guest Relations**: We are currently recruiting for a proactive and outgoing Guest Relations Associate. The role will be responsible for delivering an exceptional guest experience from check-in to check-out and throughout the guest journey. Excellent, above and beyond style of service is the foundation of everything we do,...

  • Guest Relations Officer

    1 week ago

    City Of London, United Kingdom The Dilly Full time

    Be Yourself – Be a Bold Team Player – Be Leonardo As a Guest Relations Officer you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be taking care of everything that might be...