Guest Relations Officer

2 days ago


London, United Kingdom NYX Holborn Full time

As a Guest Relations Officer you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role Working as part of a vibrant team, you'll be taking care of everything that might be sought after by a guest, with a true desire to satisfy their needs in the fast-paced environment of our hotel. If you're our ideal Guest Relations Officer, you will: * Enjoy engaging with guests and creating those "wow" moments - we love that our guests leave with a desire to come back * Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city * Feel confident to promote the services that we offer at the hotel * Act as an approachable point of contact between guests and the team * Be able to multitask and manage guests' queries efficiently Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progressionWe're committed to creating a workplace where every individual-regardless of backgroun...



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