Cluster Manager

4 days ago

London Area, United Kingdom RH Full time £60,000 - £120,000 per year

With over 20 Hospitality experiences worldwide, RH Hospitality continues to expand our distinguished portfolio of Restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle.

The Director, Hospitality Field Leader (Cluster Manager) is responsible for leading all programs, systems, routines, and standard operating procedures related to the day-to-day operations of properties in Europe. They will support and coach each property leadership team while overseeing the training and development of all future property Leaders in their Region.

YOUR RESPONSIBILITIES

  • Teach, mentor and motivate Leaders and Associates in your region to uphold and exceed the highest standards of communication, quality, consistency, and execution
  • Responsible for all pre-opening training and continued development of each property team
  • Direct oversight of Property Hospitality Leaders for driving food & beverage sales and for meeting forecasted food cost, labor cost, and operating expense budgets while delivering P&L results in line with company expectations
  • Deliver first-class service to both internal and external guests by removing obstacles
  • Accountable for continued professional development of property teams through both remote and on-site support
  • Work independently with minimal or no supervision while exercising broad discretion and professional judgment
  • Demonstrate thorough knowledge of all scheduling, labor cost, payroll, tip payout procedures, and people development within region

OUR REQUIREMENTS

  • 5+ years experience in service and hospitality leadership positions
  • Proficiency in multiple languages (English, French, Italian & Spanish) is preferred due to the international nature of our business and the need to communicate with global teams
  • Proven ability to prioritize and get things done in a rapidly-changing environment
  • Experience educating and empowering team members to create accountability standards
  • Strong attention to operational and administrative detail
  • Exemplary interpersonal communication skills
  • Strong working knowledge of Google Suite, Microsoft Office Applications (Excel, PowerPoint, and Word) and Mac Computers
  • London based with a willingness to travel extensively

PHYSICAL REQUIREMENTS

  • Must be able to lift up to 25 kgs
  • Must be able to work standing and walking for extended periods of time

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