Senior Account Manager

2 weeks ago

London, Greater London, United Kingdom Xtremepush Full time £60,000 - £120,000 per year
About the Role

At Xtremepush, we enable companies to build, grow, and retain strong customer relationships by delivering exceptional technology, expertise, and customer service. As a leading provider of customer engagement solutions, our mission is to empower businesses to create meaningful, personalised experiences for their audiences.

Due to rapid growth, we're seeking a Senior Account Manager to join our high-performing team. In this role, you will be pivotal in fostering long-term, trusted partnerships with some of our most valuable customers. By driving revenue retention and growth through relationship building, cross-selling, and upselling, you'll directly contribute to our company's success.

As a Senior Account Manager, you will play a key role in ensuring our customers achieve exceptional outcomes through our platform. By leveraging your expertise and interpersonal skills, you'll help them realise the full value of their investment, fostering product adoption, expansion, and retention.

This is a hybrid role (2 days in the office). #LI-Hybrid

Key Responsibilities

Client Account Management & Relationship Development:

  • Serve as the primary point of contact for assigned client accounts.
  • Build and maintain executive-level relationships (C-Suite, VPs, Directors) to understand business priorities and challenges.
  • Conduct Quarterly Business Reviews (QBRs) to discuss performance, align on strategic goals, and plan upcoming initiatives.
  • Cultivate trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
Business Development
  • Identify and present opportunities for cross-selling and upselling. 
  • Negotiate contracts and close agreements. 

Reporting & Operations
  • Manage client interactions and track progress meticulously using HubSpot.
  • Prepare and present detailed account status reports.
  • Forecast and track critical account metrics, such as sales performance and annual revenue projections.
  • Oversee the end-to-end management of RFPs, ensuring timely and high-quality delivery.

Client Partnership
  • Act as a client advocate, ensuring their needs and feedback are effectively communicated across teams.
  • Collaborate with internal departments to develop and implement strategies that drive customer satisfaction and loyalty.
  • Address client concerns promptly and escalate complex issues as necessary.
  • Ensure the timely and successful delivery of solutions that align with customer objectives.
Your Experience and Qualifications
  • Minimum of 7 years' experience in account management or enterprise sales within B2B software/SaaS.
  • Proven track record managing enterprise accounts (typically £250K+ ARR) and consistently meeting or exceeding targets.
  • Strong negotiation skills and experience closing multi-year, multi-million-pound deals.
  • Excellent written and verbal communication, presentation and interpersonal skills.
  • Proficiency with CRM systems (Salesforce, HubSpot, etc.) and collaboration tools (e.g. Zoom, Slack).
  • Experience working within the Sports Betting & Gaming / iGaming industry (preferred)
Location

Ireland (Dublin) or UK (London or Milton Keynes)

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