Housing Engagement Officer

1 week ago

Leicester, Leicester, United Kingdom Cedars Care Group Full time

Job summary

To ensure high-quality needs lead support is given to each individual with a wide range of needs. Offering support with daily living and promoting independence where it is needed. This requires you to work closely with external agencies and your colleagues.

Mission statement

To address the shortage of quality housing for those in need of additional support. Working alongside local authorities on a national basis, Cedar Care Group aims to provide access to affordable, quality housing for those in need.

Primary key responsibilities

  • Work closely with individuals to identify needs and support with managing these.
  • Work closely with individuals with high drug and alcohol dependency
  • Support individuals with daily living such as prompting medication, budgeting plans, attending appointments and engaging with external support services.
  • Monitor, identify and promote practice that safeguards individuals and follow the whistle blowing procedure to raise any concerns.
  • Listen and promptly deal with any issues and liaise with the Housing Officer/Manager where needed to support with this
  • Liaise with appropriate external professionals in respect of tenants changing needs
  • Inspect areas within the properties in order to arrange repairs and decorations and to ensure rooms are ready for new tenants to move in to. This includes promoting safe and clean use of communal areas and private rooms within the property.
  • Ensure relevant health and safety checks are carried out in accordance with the policies and procedures and report any issues.
  • Participate in team meetings, new initiatives and future changes to improve service delivery.
  • Work in a person-centred approach, with individuals at the forefront of what we do.
  • Ensure work practices meet Health & Safety requirements and adhere to the companies Equality and Diversity policy.
  • Respect confidentiality and data protection regulations (GDPR) at all times.
  • Work with the Housing Officer to provide advice and support to tenants with regard to neighbour disputes, harassment and any other housing related occupancy issues e.g. security – to include liaison with third party agencies where appropriate e.g. police, support staff, social services etc
  • Complete relevant paperwork which supports the tenants needs, reporting on these daily to monitor individuals.
  • To participate in training which is relevant to your role to meet the needs of individuals and to progress your skills and knowledge.
  • To monitor the security within the property and report any concerns.
  • To work in a professional manner at all times
  • Other tasks that may be requested from time to time by your manager which are not in the Job Description, but which reflect the general nature and level of the job.
  • Ensure that CEDAR policies & procedures are adhered to.

The successful candidate should possess the following attributes

  • Excellent verbal and written skills
  • Be able to work well as a team as well as autonomously
  • Have awareness of equal opportunities
  • Understand confidentiality
  • Computer literate
  • Numeracy skills
  • Organised and able to prioritise
  • Previous administrative experience
  • Enthusiastic and caring
  • Non-judgmental approach
  • Able to work under pressure and adhere to deadlines
  • React well to change and be able to respond quickly and resourcefully
  • Able to work flexibly

Job Type: Full-time

Pay: From £26,000.00 per year

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Support: 2 years (preferred)

Licence/Certification:

  • Driving Licence (required)
  • DBS (required)

Location:

  • Leicester (required)

Work Location: In person

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