Customer services/Sales Administrator

Job Title: Customer Services/Sales Administrator

Company: Kerax Limited

Location: Office-based, Chorley, UK

Job Type: Full-time

About Kerax:

Kerax is a leading UK manufacturer and blender of high-quality waxes, supplying a diverse range of applications across various industries. With a strong commitment to sustainability, Kerax has prioritized the development of plant-based products while investing significantly in cutting-edge production equipment. Our continued growth and success are attributed to our unwavering focus on meeting the evolving needs of our customers. We are currently seeking a self-motivated and detail-oriented Internal Customer/Sales Administrator to support our sales operations and help drive continued business growth.

Job Purpose:

As a Customer Services/Sales Administrator, you will be responsible for managing customer relationships for a designated group of accounts, ensuring smooth order processing from order placement to invoicing. This role requires you to act as the primary point of contact for our customers, sales, technical teams, and credit control. You will be expected to proactively identify opportunities to improve customer satisfaction, streamline processes, and drive operational efficiencies.

Key Responsibilities:

• Order Processing & Customer Management:

Ensure timely and accurate processing, delivery, and invoicing of customer orders. Keep customers informed of any changes to agreed schedules, including late deliveries.

• Logistics Coordination:

Organize and coordinate logistics suppliers to ensure seamless delivery and service.

• Product Quality and Compliance:

In case of non-conforming products, work with the supply team to negotiate customer waivers, arrange alternative supply options, or secure agreement for concessions.

• Supply Chain Continuity:

Collaborate with Sales and Supply Chain teams to ensure uninterrupted product availability and prevent potential stock-outs.

• Account Management:

Proactively monitor the order patterns of key accounts and drive customer engagement by soliciting orders. Actively support the external sales team with administrative tasks as required.

• Query & Complaint Handling:

Serve as the primary point of contact for customer queries and complaints, ensuring prompt resolution and maintaining high levels of customer satisfaction.

• Customer Relationship Development:

Foster strong customer relationships through proactive telephone account management, strengthening customer loyalty and business opportunities.

• Ad Hoc Administration:

Provide additional administrative support as necessary, ensuring the smooth operation of the customer service department.

Skills & Experience:

We are seeking a candidate with the following qualifications and attributes:

• Communication Skills: Exceptional verbal and written communication skills with the ability to build rapport and foster strong customer relationships.
• Organizational Skills: A highly organized, detail-oriented individual who can manage multiple tasks and responsibilities efficiently.
• Problem-Solving: Creative thinker with a passion for finding innovative solutions and overcoming challenges.
• Professionalism: A professional attitude with a strong desire for continuous personal development and growth.
• Sales & Customer Service Experience: Previous experience in a sales, customer service, or sales administration role is highly desirable. Experience in manufacturing environments is an added advantage.
• SAGE Proficiency: Familiarity with SAGE or similar software would be beneficial.

What We Offer:

• Competitive salary package
• Opportunities for professional development and career growth
• Life insurance
• A supportive and dynamic team environment

Job Types: Full-time, Permanent

Pay: From £27,000.00 per year

Benefits:

• Company pension
• On-site parking

Work Location: In person