BARB Support Technician

Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Kantar Media is a wholly owned but operationally independent part of the Kantar Group.

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Job Details

Job Title: Field Support Technician (Skale 50)
Department: Kantar Media Operations
Location: Bristol, UK (London)

Kantar Media supplies Audience Viewing Measurement Data to Barb Audiences Ltd (formerly known as the Broadcasters' Audience Research Board). Our Field Technician Team visits panel homes to install and maintain specialised monitoring equipment and software that accurately and securely collects this vital data, 365 days a year.

Reporting to the Technical Services Manager, the Support and Product Technician plays a key role in driving the development, testing, and optimisation of metering hardware and software, including PM7 and Focal Meter devices. The role involves close collaboration with engineering and product teams, while also providing technical support to field technicians and investigating complex issues through targeted real-world testing.

• Install and maintain metering equipment and software in a small number of panel homes.

• Provide technical support to our field team.

• Communicate issues and provide feedback to our development team.

• Testing and feedback on new developments both hardware and software.

The ideal candidate will have experience in a support environment. An excellent communicator with exemplary customer facing skills, able to articulate solutions to current team members.

·       Strong technical knowledge of PC hardware and software, including experience with Microsoft 365 (MSO365).

·       Comprehensive understanding of core functions and operation of PM7 and Focal Meter (FM) systems.

·       Solid grasp of home networking principles and AV connectivity standards (e.g., HDMI, composite, etc.).

·       Hands-on experience with embedded hardware or IoT devices—ideally including exposure to firmware testing or contributing feedback to development teams.

·       Excellent problem-solving skills with strong attention to detail.

·       Able to work both independently and collaboratively within cross-functional teams.

·       Comfortable working with evolving product specifications and contributing to iterative development and testing cycles.

·       Clear and concise communicator—able to translate field-level technical issues into actionable feedback for engineering teams.

·       Self-motivated and capable of managing remote work schedules with minimal supervision.

·       Full UK driving licence (a company vehicle is provided).

·       Prior experience supporting field-based technical teams.

·       Understanding of test and QA methodologies for hardware/software products.

·       Experience working in Agile development environments or with product managers.

·       The role will involve regular work from home and occasional travel.

·       Time will be required at Gray's Inn Road and Hangar Lane (London) site to work directly with engineering and product teams.

·       Occasional home visits may be necessary to validate real-world performance or troubleshoot escalated issues.

·       Flexibility in working hours and travel is expected as part of this collaborative and hands-on role.

This role offers an exciting opportunity to be part of a key team delivering valuable data in the media industry. If you're tech-savvy, customer-focused, and ready to develop your skills in a dynamic field, we would love to hear from you.

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Why join Kantar?

We pride ourselves on understanding people, and what makes us think and act the way we do.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.