HR Advisor

We're looking for an experienced and proactive HR Advisor to join our team in Cardiff. You'll be the first point of contact for all HR-related queries, providing expert advice, guidance, and support to managers and employees across the business.

In this role, you'll help shape a positive and collaborative workplace culture, ensuring our people practices align with our company values and best practice. You'll manage a variety of HR activities, including employee relations, recruitment support, onboarding, policy development, and employee engagement initiatives.

If you're passionate about people, confident advising managers, and ready to make an impact in a fast-paced and supportive environment, we'd love to hear from you.

• Act as the first point of contact for all HR-related queries, providing guidance and support to the wider team as required.
• Promote a culture of collaboration and teamwork that reflects the organisation's vision, values, and strategic objectives.
• Build and maintain positive employee relationships, responding to queries and concerns promptly while managing expectations effectively.
• Provide expert advice and guidance to line managers on the interpretation and consistent application of HR policies, procedures, and processes.
• Support line managers in managing employee relations matters, ensuring all cases are handled professionally, fairly, legally, and in a timely manner.
• Monitor, review, and update HR policies to ensure compliance with current legislation and best practice.
• Support the onboarding process and contribute to the delivery of key people metrics and insights to the business.
• Provide training and coaching to leaders and managers on HR processes to ensure understanding and consistent application across the business.
• Support recruitment activity as required, including pre-screening, salary benchmarking, interview coordination, and preparation of interview documentation.
• Assist in developing and promoting a strong Employer Brand, contributing to EVP and attraction initiatives.
• Support employee engagement initiatives, such as surveys, focus groups, and other feedback mechanisms.
• Provide insights and analysis to the HR Manager and Head of HR to support informed decision-making and continuous improvement.
• Support payroll processes as required, maintaining accuracy, confidentiality, and data integrity.

• Proven HR generalist experience
• Experience managing employee relations cases
• Good working knowledge of current employment legislation
• Experience working with KPIs/metrics
• Effective communicator to ensure absolute clarity on requirements
• Ability to influence and motivate others both in the HR team and the wider organisation;
• Good analytical problem solving skills, able to see the crux of a complex issue and action the appropriate response
• Delivery of exceptional customer service on a consistent basis
• Excellent planning, organisation and prioritisation skills
• Focused on delivering high quality outcomes with a positive approach to getting the job done

• 32 days' annual leave (including bank holidays)
• Company-paid health cash plan allowing you to save on day to day health essentials
• Company pension scheme - 3% employer contribution
• Holiday buy scheme - up to 3 extra days per year
• Tech Scheme - allowing you to save on the latest tech and spread the payments over 12 months
• Cycle to work Scheme - allowing you to save on a new bike and spread the payments over 12 months
• Staff discounts on our travel insurance products
• 4 x Life Assurance

At AllClear, we believe everyone deserves the freedom to explore the world—no matter their age, destination, or medical history. Since 2000, we've helped over 3.5 million people get the travel insurance they need to go further, worry-free. Whether it's a once-in-a-lifetime adventure or a quick city break, we've got it covered.

We're proud to be one of the UK's leading travel insurance specialists, with top-rated policies (hello, 5-star Defaqto and Which? Recommended) and a 4.9-star Trustpilot rating that speaks for itself.

But here's the bit you really want to know…

We're not your average insurance company. With five offices, 500+ amazing team members, and plenty of big ideas, we're growing fast—and we want you to grow with us.

AllClear has been recognised as one of the top 10 insurance companies to work for, and it shows in how we treat our people. We offer:

Award-winning culture – Personal Lines Broker of the Year, Broker Innovation Awards, and more

Flexible working options – Because life happens

Competitive pay and benefits – Because you're worth it

Career development – We invest in your future

Inclusive, supportive teams – You'll never go it alone

1-Star Best Companies Accreditation – Yep, we're officially a great place to work

If you're passionate, proactive, and ready to work somewhere that values what you bring to the table, then you'll fit right in. We're big on integrity, innovation, and doing the right thing—for our customers and for each other.

Check out our current roles—we'd love to welcome you to the AllClear family.