Supply & Operations Assistant
2 weeks ago
About Us
Cuzena is a growing food brand with a mighty ambition to disrupt the 'Food to Go' market and bring amazing flavours to the kitchen. We share the magic of the Middle East, letting you 'Feast like the Middle East'. We are born from a love of family and food and a passion for sharing Middle Eastern heritage. We believe in the power of simple ingredients packed with ancient goodness and bring them to the world by transforming these health-boosting traditions into delicious snacks and easy meal options for every table.
Role Purpose
The Supply & Operations Assistant is responsible for ensuring the smooth end-to-end order management and product flow across the business. This role covers customer order processing (EDI and manual), coordination with third-party logistics (3PL) partners for dispatch and stock management, invoice reconciliation, reporting, and resolving any distribution discrepancies.
The role is critical to maintaining high service levels, accurate inventory, and cost-efficient logistics operations.
Key Responsibilities
· Order Processing & Customer Management
· Logistics & 3PL Coordination
· Invoicing & Financial Accuracy
· Inventory Management & Replenishment
· Reporting & Analytics
· Discrepancy Investigation & Resolution
· Continuous Improvement
Skills & Experience Required
Essential:
1-2 years' experience in FMCG/CPG supply chain or logistics
Strong understanding of order management and 3PL interactions
Experience with EDI and manual order processing
ERP/WMS experience (SAP, NetSuite, Unleashed, Mintsoft etc.)
Proficient with Excel (VLOOKUP, Pivot Tables)
Excellent organisational and communication skills
Highly Desirable:
Experience in chilled/frozen/ambient consumer foods
Exposure to demand planning and S&OP
Knowledge of UK retailer/wholesale processes
Competence in the use of and AI tools
- Comfortable working with figures, spreadsheets, and data
Personal Qualities
Proactive, efficient and organised
Flexible with a calm approach in a busy environment
Customer-focused and collaborative
Strong problem-solving ability
Able to prioritise multiple tasks under pressure
How to Apply
· Please submit your CV and a cover letter outlining your suitability for the role to
· Applications will be reviewed on a rolling basis.
· We look forward to receiving your application and welcoming the right candidate to our team.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Work Location: In person
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