Transformation Director

Role:
Transformation Director

Closing date
: 16th November 2025

Salary
: £100,000 up to circa £130,000 per annum, dependent upon experience

Role Responsibilities

The Transformation Director is a key member of the senior leadership team in Customer Compliance Group (CCG), keeping transformation and change at the forefront of planning and delivery. You will report to the CCG Director General.

The CCG Transformation Directorate was formed in 2019, to shape and drive benefits-focused, transformational change, delivering CCG and HMRC strategic objectives. Its vision is to lead, deliver and champion best practice change and transformation across CCG in collaboration with colleagues across HMRC.

Key responsibilities

• To shape and oversee delivery of a set of ambitious plans to Close the Tax Gap set out in HMRC's transformation roadmap which underpin delivery of an additional £7.5bn of tax revenue that would not otherwise be collected by 2029/30.
• Leading on delivery and updating of the CCG Target Operating Model, which sets out what CCG needs to do to achieve its goals in support of HMRC's vision and purpose.
• Leading c.230 people in the CCG Transformation directorate, building skills and empowering effective delivery; managing an annual budget (in 25/26) of c.£17m and c.£167m delegated in projects and programmes.
• Advising the Director General and her senior leadership team on the portfolio of changes being delivered across HMRC which enable the closing of the tax gap or which impact CCG, and any action required to ensure achievement of benefits in line with our plan to close the tax gap
• Leading on the design and Transformation Roadmap for the compliance components of the HMRC five-year plan.
• Leading across CCG on the shaping of transformation and change. Working with the compliance senior leadership team and Senior Responsible Owners across HMRC to interrogate plans and to understand their practical implementation, costs and performance impact, and helping orchestrate business transformation.
• Managing senior responsible owners (SROs) of key programmes within the Compliance Portfolio.
• Making transformation a real-time activity that reflects current business priorities and strategy.
• Building capability within CCG so change initiatives are structured, planned and integrated in the most efficient way so that we optimise the way we work and change lands well within the business. Embedding sustainable change across CCG, considering the impacts on people, performance and future strategy.
• Supporting and challenging change propositions working with the CCG Finance Director to ensure CCG and HMRC can invest with confidence and secure benefits, working in line with HMT guidance.
• Ensuring the robust and consistent (initiation to closure) governance of new and in-flight programmes, with accurate and insightful reporting at tactical and strategic levels.
• Advising on the prioritisation and hierarchy of initiatives.
• Identifying, tracking and realising benefits within CCG
• Acting as the voice of compliance in key senior governance bodies.

Person Specification

The successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria and skills

Essential Criteria:

• Experience of successfully designing and delivering complex portfolios of change to achieve a transformational shift in business delivery.
• Track record of successful delivery in a senior transformation or change leadership role, showing capability to drive benefits in a large, complex organisation.
• Experience as Senior Responsible Owner (SRO) of large-scale complex transformation involving large scale data and technology.
• Ability to work collaboratively as part of a senior leadership team in a large and complex business, contributing strategically across the full range of business decision-making, and building a strong understanding of the delivery business to inform change design and delivery.
• A track record of successfully influencing senior stakeholders both internally and externally.
• Excellent leadership and management skills with the ability to build a capable, motivated and impactful team operating across multiple locations.
• The personal resilience to handle ambiguity and manage a significant level of responsibility, remaining calm under pressure.
• MPLA graduate, APM chartered project manager or accredited government project professional (or a commitment to work towards one of these in the first 12 months in post)

Skills:

• Adept at turning strategy into a portfolio of change and realising the benefits
• Collaborative with business leaders, strategy, portfolio, architecture, technology, commercial and change delivery.
• Commercially astute and able to work well with suppliers
• Adept at transforming performance and enabling organisations to reach their potential through transformation and innovation.
• Confident in driving digital solutions
• Able to bridge the gap between business delivery and strategic transformation, engaging stakeholders in a way that is impactful and influential.

Please submit your full application by email to
using reference number
L.
Closing date for applications is
23:55 on Sunday, 16 November 2025.