Quality & Risk Manager

The Lister Hospital
Salary - Competitive + Benefits (pension, health cover, flexible benefits and excellent career development)
We have an exciting opportunity for an experienced Quality & Risk Manager to join our Governance Team at The Lister Hospital.

This pivotal role will see you work collaboratively within a multidisciplinary team to support the hospital in achieving and maintaining excellence in clinical governance, risk management, and regulatory compliance. You'll ensure a consistent approach to CQC readiness, support hospital accreditation processes, and lead on the audit programme, incident management, and patient feedback (complaints and compliments).

As part of our Governance leadership team, you'll play a key role in embedding a culture of continuous learning and improvement, ensuring that patient safety and service quality remain at the heart of everything we do.

At HCA UK we care about what you care about. We care that you want to deliver the very best care. We care that you want a career you can be proud of. We care that you want working conditions that support your health and wellbeing. Let us care for you and your career, the same way you do for others.
Key Duties And Responsibilities

• Be familiar with the CQC inspection process. Work with the Corporate Governance and local Teams to ensure a standardised approach to CQC inspection compliance is maintained
• Manage our complaints process and replies to ensure appropriate handling and responsiveness at all times
• Lead in compliance to work towards achieving hospital accreditations
• Oversight of QI programme across the Hospital
• Share best practice across sites
• Facilitate internal communication with all stakeholders To oversee and monitor the audit programme and ensure action plans are followed up
• To create and present reports to relevant Hospital committees. Participate in inter-hospital mock inspections Act as hospital policy controller and oversee local policies
• Identify and analyse themes from incidents, complaints, and audits
• Manage incident reports and investigations, ensuring lessons are shared
• Maintain and oversee the Risk Register, ensuring entries are accurate, current, and reflective of emerging trends

Skills And Experience

• A Governance qualification or equivalent experience
• Knowledge of the governance and UK legislative framework
• Excellent working knowledge of a variety of IT systems – Excel, Meditech and Datix.
• A proactive, solutions-focused mindset with a commitment to continuous improvement.
• Ability to analyse and critically appraise complex information
• Good communication skills to be able to work with and influence multiple stakeholders and support change process
• It would be advantageous if familiar with principles of change management and project management
• Flexible and innovative approach
• Significant experience in clinical governance, risk management, and quality improvement.

Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

Benefits
We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a
Quality & Risk Manager,
you'll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Diversity and Inclusion
Patients first. Colleagues always. That's the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we're creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That's why we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.