Front Office Manager

Job Ref: ILH6127

Branch: The Mayfair Townhouse

Location: Central London

Salary/Benefits: Salary, Tronc HOD benefits

Contract type: Permanent

Hours: Full Time

Shift pattern: 5 days out of 7 as per business requirements

Hours per week: 40

Posted date: 19/11/2025

Closing date: 02/01/2026

Expect the unexpected...

Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.

A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms suites, The Dandy Bar, private gym and versatile event spaces.

What is in it for you as Front Office Manager

• Salary and Tronc package
• Annual bonus linked to KPIs
• HOD level benefits, including enhanced holiday, private medical care cashback healthcare cover
• Complimentary dry cleaning of your uniform meals on duty
• Career development with recognised training providers
• Friends family rates across Iconic Luxury Hotels
• 25% discount on all food beverage
• Wellbeing calendar of events team socials
• Season ticket loan, cycle-to-work scheme secure bike storage
• Employee recognition awards, refer-a-friend incentives, seasonal gifts… and plenty more dandy perks along the way

About you as Front Office Manager

With natural charm, style and warmth, you make unforgettable first impressions As a team leader and team player, you would bring:

• Experience leading front office or reception teams in luxury hospitality
• A passion for five star service that feels personal and effortless
• The ability to inspire, develop and support your team
• Strong financial acumen combined with an analytic approach and acute decision making abilities
• Quick yet natural rapport-building skills with guests and the team
• Previous knowledge of Opera / Cloud is highly desirable

Key responsibilities of the Front Office Manager (a sprinkling but not limited to):

• As Head of Department, be responsible for leading reception, nights and duty managers as well as playing a key part of the HOD team
• Take ownership of financial transactions and credit levels, monitoring accuracy for business protection
• Lead from the front, acting as the go to person for guest requests and little unexpected moments
• Take pride in ensuring the welfare of the team plus driving their training and progression
• Coordinate with our Reservations Supervisor regarding VIPS, special request records and room management
• Deliver a highly personalised, polished service that makes every guest feel at home
• Generate and analyse reports regarding occupancy, upselling, guest satisfaction and revenue, focusing on achieving financial departmental objectives
• Maintain excellent working knowledge of all hotel departments for maximum efficiency
• Take the lead in usage of in house systems, including the MTH app, Opera, Knowcross and Microsoft Office
• Fly the flag high for fire and health and safety for the team and guests

We are looking for passionate people people to join our Dandy team If this role is of interest to you, then please apply now We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Iconic Luxury Hotels launched The Mayfair Townhouse in December 2020.

Situated near London's Green Park, The Mayfair Townhouse is Iconic Luxury Hotels' fifth luxury hotel.

Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse will debut with 172 rooms suites. The Dandy Bar, private gym and versatile event spaces. Mayfair is synonymous with status, heritage and prestige and up until the mid 18th century was largely rural, famous for its annual May Fair. The townhouses lining Half Moon Street formed the setting for Oscar Wilde's The Importance of Being Earnest.

STAY OVER

172 rooms suites

LOCATION

The Mayfair Townhouse is in a discreet London address that is steps away from Green Park, upscale shopping and several of London's most acclaimed restaurants.

FOOD BEVERAGE

The Dandy Bar