Boutique Manager

London, LND, GB

Permanent

Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.

"While our precious writing instruments record the moments of your life,

our equally exquisite watches aid you in keeping track of them"

Boutique Manager – Selfridges

(Permanent Full-Time)

We are seeking an exceptional and experienced Boutique Manager to lead our prestigious Montblanc Selfridges Boutique in the UK. This pivotal role is responsible for driving and maximising the overall performance of the boutique, ensuring sales, profitability, and unparalleled client satisfaction. If you are a visionary leader with a deep understanding of luxury retail and a passion for delivering an impeccable client experience, we invite you to apply.

HOW WILL YOU MAKE AN IMPACT:

Boutique Performance & Strategic Growth:

• Drive sales, and strategic objectives, including P&L management.

• Develop and track KPIs, implementing initiatives to boost sales, especially for high-end products.

• Ensure strict adherence to Montblanc brand guidelines for visual merchandising and customer service.

Inspiring Team Leadership:

• Lead, motivate, and develop a high-performing team focused on results and customer service.

• Manage recruitment, training, and performance reviews for team members.

• Ensure optimal staffing and coverage for all boutique operating hours.

Seamless Retail Operations:

• Optimise stock, merchandising, and inventory management to maximise sell-through.

• Collaborate with operations and logistics for efficient stock availability.

• Oversee till operations, IT systems, security, and maintenance for the boutique.

Exceptional Client Experience & Development:

• Ensure impeccable customer service and memorable client experiences.

• Develop and implement CRM strategies and unique customer experiences with marketing teams.

• Manage VIP client relationships and promote corporate gifting opportunities.

• Oversee all client service and related topics.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Strong experience in a managerial position within a luxury environment

• Demonstrable strong leadership skills, with a proven ability to manage, support, and develop teams.

• Exceptional client relationship management skills and experience in building client-centric and omnichannel-minded teams.

• Strategic and analytical thinker, capable of making quick and efficient decisions.

• A genuine passion for luxury products and the Montblanc brand

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity

• We foster empathy, curiosity, courage, humility, and integrity

• We care for the world we live in

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team

• 1st Interview with the Retail Operations Manager & Clienteling Manager

• Final Interview with Brand Director