Housing Income Officer

3 days ago

Manchester M HR, United Kingdom Golden Lane Housing Limited Full time £33,882 - £41,000 per year

Housing Income Officer

Location: Manchester (Hybrid Working)

Salary: £33,382

Are you passionate about making a difference in social housing? Do you have experience with Housing Benefit and rent account management? Join Golden Lane Housing as a Housing Income Officer and play a vital role in helping tenants sustain their homes.

What you'll do

  • Be the key point of contact for tenants, their representatives, and local authorities, providing clear guidance on rent payments, Housing Benefit applications, and tenancy queries.
  • Manage and maintain rent accounts, ensuring accuracy and proactive debt management to keep arrears at the lowest level possible.
  • Support tenants through the Housing Benefit process, including Specialist Supported Housing and Exempt/Managed claims, ensuring smooth applications and timely resolutions.
  • Work collaboratively as part of a dedicated team, liaising with internal colleagues and external stakeholders to deliver excellent income services.

What we're looking for

  • Experience in debt management within social housing and a strong understanding of Housing Benefit regimes.
  • Knowledge of rent account processes and the ability to build positive relationships with tenants and partners.
  • Excellent communication skills and a team-focused approach.
  • Highly IT literate with confidence using housing management and accounting systems.

Why join us?

At Golden Lane Housing, you'll be part of a supportive team committed to helping people live independently. We offer hybrid working, professional development, and the chance to make a real impact in the housing sector.

Apply today and help us deliver sustainable housing solutions for those who need it most.

Job Types: Full-time, Permanent

Pay: £33,382.00 per year

Benefits:

  • On-site parking

Work Location: Hybrid remote in Manchester M14 7HR

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