Engagement Manager
2 weeks ago
Why join Coupa?
Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of the Engagement Manager to Coupa: As an Engagement Manager at Coupa, you will implement the Coupa solution at various client sites. Whether the projects are executed directly by the Professional Services team or in collaboration with our network of implementation partners, you will ensure the successful 'go-live' of the customer. As the ambassador of system expertise and best practices aligned with customer business goals, you will manage reporting, risk analysis, and resource alignment for project delivery, both individually and collaboratively on and off client sites, with potential travel up to 50% of the time. What you will do:
- Establish robust partnerships with customers and colleagues, guiding them towards their goals for a successful and timely implementation.
- Take the lead in all implementation phases, from mobilization to deployment.
- Lead discussions on process optimization and best practices.
- Collaborate closely with Coupa services partners throughout the implementation.
- Engage customers in strategic business need discussions beyond feature/function basics.
- Provide technical and functional expertise, demonstrate the full Coupa platform, and tailor implementations to meet unique customer business needs.
- Highly desirable experience with Procure to Pay processes.
- Proven systems applications consulting experience, either internally or externally.
- Strong client management skills for successful go-live implementations, preferably in procurement, AP, and/or Expense Management.
- Experience with Software as a Service (SaaS) and familiarity with financial accounting, customer management, and sales force automation software.
- Previous senior consulting expertise with applications like Ariba, Concur, NetSuite, Basware, OB10, , Workday, Great Plains, ACT, Oracle, SAP, coupled with strong communication skills.
Please be advised that inquiries or resumes from recruiters will not be accepted.
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