Guest Services Coordinator

1 day ago

London SE JH, United Kingdom Nomad Temporary Housing Full time

Job Summary

Nomad Temporary Housing is looking for a Guest Services Coordinator to join our growing organisation.

Role: Guest Services Coordinator (Full time Thursday, Friday, Saturday, Sunday, Monday - office based - 9AM to 18:00 /8AM-17:00+ All bank holidays)

Location: Vauxhall , London

Nomad EMEA assists our global clients with booking temporary housing solutions across Europe, the Middle East and Africa working in the Serviced Apartment Industry. The Guest Services Coordinator will be working closely with Reservation Coordinators and Nomad Partners across the EMEA region to create and obtain signed agreements, compose arrival and departure instructions and dealing with client/guest concerns as required. Ad hoc duties such as creating files for each guest, maintaining integrity and accuracy of Nomad technology as well as assisting Supply chain as required.

Responsibilities

  • Ensuring all guests receive arrival/departure instructions, inspections from our suppliers are received and making regular contact with all guests via telephone/WhatsApp and email to ensure their stay is going well.
  • Respond promptly to guest enquiries both in person and via telephone, demonstrating excellent phone etiquette
  • Proven track record of performance with processes and STRONG administration skills.
  • Provide information about apartment services, amenities, etc.
  • Manage guest reservations, cancellations, and modifications efficiently
  • Handle guest complaints or concerns professionally, aiming for swift resolution
  • Maintain accurate guest records and ensure confidentiality of sensitive information
  • Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards
  • Uphold the organisation's standards of hospitality and guest services at all times
  • In person apartment inspections at various locations in London (At least 2 times a week).

Skills

  • Multilingual or bilingual abilities are highly desirable to assist a diverse clientele
  • Excellent communication skills, both verbal and written, with a friendly and approachable demeanour
  • Show willingness and attitude to take appropriate steps in finding solutions to problems.
  • Strong organisational/ multitasking skills with attention to detail. Well Organized - Ability to perform in a fast paced dynamic work environment while maintaining a positive teamwork attitude.
  • Demonstrated ability to handle multiple tasks efficiently in a fast-paced environment
  • Knowledge of hotel operations and guest service best practices is preferred but not essential
  • Proficiency in using reservation management systems or similar software is advantageous
  • Takes on additional responsibility when both big and small tasks need to be done.
  • Must be a flexible, self-starting and self-managing person.
  • Must possess a sense of urgency, to understand the need of a customer and company and be able to communicate various issues.
  • Must have the ability to solve problems, offer solutions, think logically and have a quick and retentive memory.

Benefits

  • 30 days holiday (Company policy is 23 days but due to the position needing the individual to work bank holidays, this role will entail 30 days of bank holiday)
  • Full training
  • Monthly perks such as lunch during the summer period
  • Pension Scheme

Work Remotely

  • Yes - Remote Working after 6 months: 1 -2 Days a week. Subject to overall performance and attendance.

Additional pay:

  • Team Bonus scheme (potential 250 dollars per month)

Job Types: Full-time, Permanent

Pay: £28,000.00-£42,000.00 per year

Education:

  • A-Level or equivalent (required)

Experience:

  • Customer service: 2 years (required)

Work Location: In person

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