Business Support Administration Officer

Hours of work:
37.5 hours per week

Salary:
£25,958 - £28,662

Location:
Waterside House, Sunderland Enterprise Park, Sunderland , SR5 2TZ

Are you looking for a job…… or an opportunity where you can make a difference Join us and make Mental Health Matter

About the role

We are seeking a proactive and organised Business Support Administration Officer to join our team. In this varied role, you will provide essential administrative and operational support across the organisation, helping to ensure smooth service delivery and effective coordination of business support functions. You will manage key systems, produce performance reports, assist with compliance and business continuity activities, and support internal projects and communications. This role requires excellent organisational skills, strong attention to detail, and the ability to and the ability to manage competing priorities working both independently and collaboratively across the organisation. The postholder must maintain confidentiality and demonstrate a proactive, solution-focused approach.

About you

To be successful in this role, you will need to:

•You have proven experience in an administrative role, including minute-taking and diary management.

•You are proficient in Microsoft Office applications and comfortable managing multiple priorities.

•You communicate confidently and effectively, both verbally and in writing.

•You are solution-focused, adaptable, and keen to contribute to continuous improvement.

•You demonstrate discretion and can handle sensitive information with confidentiality.

•You work well independently but also enjoy collaborating with colleagues across different teams.

•Experience in supporting accreditation processes or knowledge of the voluntary, charitable, or healthcare sectors is desirable but not essential.

•You are committed to personal development and delivering excellent customer service.

If you are organised, enthusiastic, and ready to make a positive impact, we would love to hear from you.

About us

Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers.

Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities

What we offer you

• Competitive salaries, with an annual pay review process

• 25 days Annual leave, increasing with length of service, plus bank holidays

• Enhanced Occupational Sick pay

• Access to our workplace pension scheme

• Family friendly and flexible working arrangements to support a good work life balance

• Access to our Wellbeing Offer – including EAP, Virtual GP service and wellbeing resources

• Life Assurance and Free Will writing service

• Blue Light Card and Charity Workers discounts

• Access to Tickets for Good

• Employee recognition and celebration schemes

• A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations

How to Apply

We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents.

We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone.

If you would like to have an informal conversation about this role, please contact:

Michelle Cooper