Senior Operational Support Engineer

1 week ago

Sunderland, Sunderland, United Kingdom tombola Full time £40,000 - £80,000 per year

Ready to master our operations at the UK's biggest bingo site?
Do you tackle the toughest IT challenges? Then you might just be the perfect fit for the
Tombola family
We're not just any online gaming site — we're the UK's biggest, and we pride ourselves on delivering a smooth, highly resilient service for our global campus.

We're on the hunt for a skilled and proactive
Senior Operational Support Engineer
to join our fantastic IT Services team in Sunderland. This isn't just a job; it's a chance to take ownership, resolve complex issues, and drive process maturity across a truly dynamic environment

What you'll be getting up to (a glimpse into your new role)
You'll act as an escalation point for complex technical issues while improving the processes that keep us running efficiently. A typical day might include:

  • Handling complex diagnostics and resolutions across the desktop and application estate (Windows and Mac).
  • Taking ownership of key IT processes such as Patch and Vulnerability Management and the Disaster Recovery model for the campus.
  • Managing device deployment and lifecycle management using Microsoft Intune and Autopilot, ensuring seamless provisioning and policy compliance.
  • Improving user provisioning and identity management across Active Directory, Azure AD, and Office 365.
  • Proactively identifying and implementing service improvements and automation techniques to boost team efficiency.
  • Collaborating with Development and Infrastructure teams on technical projects and supporting the Operational Support Lead Engineer in delivering initiatives.
  • Mentoring junior team members, sharing knowledge, and helping to develop their technical and troubleshooting capabilities.

What we're looking for in you (your superpowers)
We're looking for someone who is a reliable problem-solver, thrives on improving technical efficiency, and enjoys supporting others in their development.

The Must-Haves:

  • Proven, extended experience within an IT Support function (likely 2nd/3rd line), regularly handling complex, high-priority incidents.
  • High proficiency across Windows and Mac Desktop/Server Operating Systems.
  • Strong practical knowledge of Microsoft Intune and Autopilot configuration for endpoint management and deployment.
  • Advanced practical knowledge of User Provisioning, Office 365, and Active Directory/Azure AD administration.
  • Strong track record in administering Backup, Patch Management, and Antivirus solutions.
  • Strong skills in risk analysis, problem-solving, and applying automation.

The Nice-to-Haves (bonus points if you have these):

  • Experience driving forward process documentation (IT Service Continuity, Change Control).
  • Practical experience with Virtualisation (VMware) and a basic understanding of AWS (Amazon Web Services).
  • Knowledge of Atlassian products such as Jira, Jira Service Management, and Confluence.
  • Familiarity with IAM and governance solutions such as SailPoint or similar.
  • Microsoft or equivalent industry certifications (e.g., MCSA, AZ-104, ITIL, CompTIA) demonstrating your technical expertise.
  • Experience in the design, implementation, ongoing support, and configuration of Audio Visual (AV) and Telephony solutions.

Why this role is a game-changer for you
You'll be making a huge impact on our
resilience, efficiency, and system reliability
. This is a brilliant opportunity to
lead technical improvements
and
enhance your process and project skills
, supporting an international infrastructure alongside a team that values innovation, clarity, and genuine work-life balance.

  • Senior Electrical Design Engineer

    1 week ago

    Sunderland, Sunderland, United Kingdom irco Full time £40,000 - £80,000 per year

    Job Title  Senior Electrical Design Engineer / Electrical Design EngineerLocation Haskel -SunderlandAbout UsHaskel is a global leader in high-pressure technology solutions, specializing in mission-critical applications that make life better through innovation and reliability. As part of Ingersoll Rand, we are committed to sustainability, operational...

  • Senior Electrical Engineer HV/MV

    1 day ago

    Sunderland, Sunderland, United Kingdom ASSYSTEM Full time

    Company Description Assystem is an international company with one mission: accelerate the energy transition around the world.Every day, our 6,500 switchers located in 12 countries (Europe, Middle East, Pacific Asia & Africa) connect their six thousand billion neurons to tackle the task of the century: switching to low-carbon energy.We are a collective...

  • Senior Support Worker

    1 day ago

    Sunderland, Sunderland, United Kingdom National Care Group Limited Full time

    Job DescriptionSenior Support WorkerSalary: £12.55 per hour (£26,499.20 per annum)Working Hours: 40 hours per weekService: Essential Care and Support LimitedWe are currently looking for aSenior Support Workerto join our team atEssential Care and Support Limited - Park Road, based in SunderlandEssential Care and Support is a part of the National Care Group...

  • Support Worker or Senior Support Worker

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Liquid Personnel Full time £17,928 - £29,344 per year

    Job Title: Support WorkerLocation: SunderlandPay Rate: £ £14.90per hour dependent on grade and experience (Sleep-in Allowance additional if required)Hours: 37 per weekJob Description:Are you open-minded, energetic, and able to stay calm under pressure while keeping your sense of humour?We are currently working with a range of charities and private...

  • Senior Stress Engineer

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Assystem Full time £40,000 - £70,000 per year

    Assystem is a global leader committed to accelerating the energy transition. With 7,750 employees across 12 countries, we tackle the monumental task of switching to low-carbon energy. Our 55+ years of experience in highly regulated sectors ensure we deliver top-notch engineering, project management, and digital solutions.Job DescriptionJoin the Fusion and...

  • Graduate Fire Engineer

    1 week ago

    Sunderland, Sunderland, United Kingdom Hunter Dunning Ltd Full time £38,000 - £42,000 per year

    Graduate Fire Engineer – £38K–£42K | Sunderland | Permanent | 4.5-day weekKickstart your career in fire safety engineering with a growing consultancy delivering high-quality projects across hospitals, industrial sites, heritage buildings, and specialist sectors. Work in a scenic beachfront office with a collaborative, supportive team. What's in it for...

  • Mechanical Engineer

    1 week ago

    Sunderland, Sunderland, United Kingdom ASSYSTEM Full time £45,000 - £70,000 per year

    Company Description Assystem is a global leader committed to accelerating the energy transition. With 7,500 employees across 12 countries, we tackle the monumental task of switching to low-carbon energy. Our 55+ years of experience in highly regulated sectors ensure we deliver top-notch engineering, project management, and digital solutions. Job...

  • Electrical Maintenance Engineer

    1 week ago

    Sunderland, Sunderland, United Kingdom ManpowerGroup Full time £45,000 - £55,000 per year

    Are you an experienced maintenance engineer with sound knowledge of Motors/Drives, Gearbox/transmissions, and PLC's?Can you commit to working a continental shift pattern of 12 hour days and nights?Manpower engineeringare currently working on behalf of one of our valued partners, to assist them in finding a maintenance shift engineer to join their close-knit...

  • Engineering Manager

    1 week ago

    Sunderland, Sunderland, United Kingdom Assystem Full time

    Assystem is a global leader committed to accelerating the energy transition. With 7,750 employees across 12 countries, we tackle the monumental task of switching to low-carbon energy. Our 55+ years of experience in highly regulated sectors ensure we deliver top-notch engineering, project management, and digital solutions.Job DescriptionJoin the Fusion and...

  • Senior C# Developer .Net Core AWS

    2 weeks ago

    Sunderland, Sunderland, United Kingdom TESOL International Association Full time £60,000 - £75,000 per year

    Job DetailsSenior C# Developer / Software Engineer (C# .Net Core AWS) Sunderland / WFH to £75kDo you have strong C# .Net Core backend development skills?You could be progressing your career in a senior, hands-on C# Developer role at a growing games / gambling site, whilst enjoying a range of benefits and perks.As a Senior C# Developer within the customer...