Office Administrator

5 days ago

Northallerton North DL NG, United Kingdom HCS Mechanical Services Full time £20,000 - £30,000 per year

Operations Administrator

Full time

Temporary fixed-term, initially to cover maternity leave but could become permanent to meet the future needs and growth of the business

Location – Office based, Northallerton

Monday to Friday

· Monday to Thursday 8.00am – 5.00pm

· Friday 8.00am – 4.00pm

Salary - dependent on experience

Overview

Due to internal promotion, we are looking for a proactive, well organised and confident person to provide administrative functions and day to day support to the existing operational team based in our Head Office at Northallerton.

We are looking for someone with excellent inter-personal communication skills, a good telephone manner and a can-do attitude who will be proactive in their approach to resolving problems and happy to take ownership and accountability. With the ability to work as part of a team with minimum supervision, you will be self-motivated and able to use your own initiative within a fast-paced environment where you need to work to deadlines. Excellent IT software skills including use of Microsoft Office are a requirement and previous experience with CRM databases would be highly beneficial, especially and Big Change software.

Due to the high volume of paperwork, both physical and electronic, to be processed, accuracy and an effective use of time management are an essential requirement. We are looking for someone who has excellent attention to detail and can adapt to show initiative in order to meet tight deadlines and SLA's.

Duties

Submission Processing

  • Handle full end-to-end processing of submissions, including identifying and resolving anomalies
  • Generate and maintain weekly data spreadsheets to support operational tracking
  • File all incoming service sheets promptly and accurately
  • Receive comprehensive training in BigChange and Concerto systems to ensure smooth workflow integration

Helpdesk Support

  • Provide full helpdesk coverage, including
  • Answering calls and logging issues
  • Processing incoming information to resolve queries effectively.
  • Cover during lunch breaks, holidays, and periods of sickness.
  • Participate in full training to operate confidently and independently in this role

Service Co-ordination

  • Maintain real-time updates of all servicing activities as they are processed
  • Ensure servicing records are accurate and accessible across all departments
  • Integrate servicing updates with submission workflows to provide a live operational snapshot

Invoicing

  • Process and generate sales invoices
  • Ensure invoices are filed and maintained

The above is not exhaustive, the ideal candidate will also be required to provide a range of general administrative support to other teams in times of absence or during busy periods.

Should you wish to apply for this role please forward a CV along with a covering letter.

For further information or an informal chat, please contact Trudi Sagar on

Job Types: Full-time, Part-time, Temporary, Temp to perm

Contract length: 9 months

Language:

  • English (preferred)

Work Location: In person

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