FREELANCE: Senior Process Improvement Analyst

4 days ago

London, Greater London, United Kingdom Digital Data Foundation Full time £60,000 - £90,000 per year


Senior Process Improvement Analyst

6 months+ Freelance Contract (or FTC) - Daily Rate

Hybrid Working - London, UK

James Carrera of
Digital Data Foundation
is sourcing a Senior Process Improvement Analyst to shape legal service delivery within an international law firm as part of a Business Transformation Programme.

Responsibilities

Drive Process & Quality elements of a large business transformation programme at the Firm, including:

  • helping stakeholders to define the scope of their processes
  • facilitating workshops to process map current and future state processes to support software requirements gathering and/or training
  • conducting voice of the customer interviews and surveys
  • analysing data to baseline performance and determine appropriate KPIs
  • design and implement governance around process ownership
  • Work with stakeholders automating elements of processes
  • Effective stakeholder comms. through meetings, reporting and documentation
  • Champion the change agenda internally and externally
  • Support broader project; optimisation of legal service processes, continuous improvement of processes delivered by service delivery centre and contributing to pitches.

Experience

Educated to degree level with 4 years progressive experience;

  • Process improvement projects and/or business transformation within a large international commercial setting
  • Demonstrated facilitating workshops often attended by senior people in the organisation and establishing credibility quickly
  • Managing business improvement projects through to completion
  • Experience in working within Law or similar professional environment is HIGHLY desirable

For a confidential discussion contact

James Carrera
at Digital Data Foundation


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