Day Concierge DCHSP

3 days ago

London, Greater London, United Kingdom Thomas Webb Recruitment Full time £28,800 - £40,000 per year


Vacancy: Day Concierge
Location: North London
Salary: £28,800 per annum
Hours/Days: Saturday to Monday 8am - 8pm

We are seeking a reliable and dedicated Day Concierge to work for modern development of circa 500 + residential apartments in North London. This is an exciting opportunity for an experienced Day Concierge looking to work at a development that prides itself on using modern software technology to manage the day to day operations of the Development.

Key Responsibilities

The Day Concierge shall;

  • Meet and greet the residents and answer enquiries by telephone
  • Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
  • Ensure that the highest levels of customer care and service are maintained at all times.
  • Deal effectively with complaints, take the correct action and remain courteous at all times.
  • Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit.
  • Ensure effective security of residents and the building at all times including the smooth running of car parking facilities.
  • Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior, calling the police if necessary.
  • Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
  • Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record.
  • Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
  • Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty
  • Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems.
  • Assist the House Manager/Directors with any other reasonable duties as requested.
  • Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.
  • Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc.

Candidate specification:

All applicants for this Night Concierge role must meet the following criteria;

  • Have a minimum of 2 years experience as a Day Concierge within a residential or hotel environment
  • Live no further than a 45 minute commute door to door from Finsbury Park
  • Have good IT skills, including the use of tablets, laptops, building management software, email and Microsoft word packages
  • Have excellent written and verbal English language skills
  • Be articulate, well spoken and a good communicator
  • Be able to problem solve and remain calm under pressure
  • Have excellent personal presentation
  • Be positive, naturally helpful, and a proactive deliverer of 5 star customer service

Due to the high volume of applications for this Day Concierge position, all successful applicants will be contacted within 7 working days from the date of their initial application


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