Manager of Global Contractor Administration

Manager of Global Contractor Administration (Onboarding and Compliance)

Full Time Monday-Friday, Newcastle Global HQ (1 day WFH after onboarding)

Who:
Tenth Revolution Group...

What
:
Manager of Global Contractor Admin
(Onboarding & Compliance)

Where:
Global HQ Office in Newcastle (hybrid after an onboarding period)

When
: ASAP Nov/Dec ideally (will consider a January start for right person)

Why:
continuous growth within a successful business critical finance team

About Us

Tenth Revolution Group are the global leaders in trusted technology talent. We find, train, and deploy Cloud IT professionals and deliver technology projects and services. We connect top tech professionals with the companies that need them most. Whether this is companies building a team or talent growing their career, we help people move faster with a global network of employers and jobseekers that powers transformation across cloud, development, ERP, CRM, data, AI, and security. The group has circa 1000+ employees across 20+ offices worldwide and does business in circa 50 countries.

Our Values

We Have Fun

We Are the Experts

We're All About the People

We Transform Lives

We Go Beyond

Tenth Revolution Group's meritocratic culture strongly promotes and rewards strong performance from within — based on achievement, not tenure. To succeed at TRG, you must work hard, challenge yourself daily, and contribute to a high-performance environment. In return, you'll have access to industry-leading tools, the support of an experienced global team, and the opportunity to make a measurable impact. You'll be recognised for your contribution in a fast paced, sociable environment where 'change is business as usual' and a resilient, positive mindset is key

What You'll Do?

As Manager of a team of 20 Contractor Administrators, you will have a business critical respected role owning the day-to-day management and delivery of the contractor onboarding/compliance function worldwide. You'll drive best in class global operational performance across several regions, ensure service excellence, and lead a dynamic global team to deliver a consistent, compliant, and high-quality experience for every IT Contractor we process, within TRG

Where is it
? Newcastle UK based (global head office) with some hybrid working available.

Why Join Us?

Take full ownership of a global critical operational function. Lead, coach, and empower high-performing teams across multiple regions. Shape the contractor experience and improve processes at scale for a global leader in tech recruitment, part of the same prestigious investment portfolio as Airbnb, Spotify, and Uber to name a few. It's a hands on, global middle management level role. The ideal person appointed, needs to not be purely strategic, but someone who thrives being hands on inheriting and inspiring various levels of staff. You will personally develop some direct and indirect reports to achieve higher billing/leadership levels. As well as actively contributing to both manual/automated processes, projects & resolving any escalated situations with solutions.

Key Responsibilities

Operational Leadership & Day-to-Day Management

• Provide hands-on leadership for regional contractor admin teams (UK, Europe, US, APAC), driving performance through daily oversight, workflow management, and coaching.
• Oversee day-to-day operations including allocation of workload, SLA adherence, and prioritization of onboarding tasks across global regions.
• Monitor team productivity and output through daily dashboards and performance metrics, ensuring service standards/deadlines are consistently met.
• Lead daily/weekly operational stand-ups to review progress, resolve bottlenecks, and keep the team focused on delivery.
• Act as the final escalation point for operational issues, ensuring swift resolution and stakeholder confidence.

Onboarding & Process Management

• Manage the end-to-end contractor onboarding lifecycle, from offer acceptance through assignment start and extension, ensuring accuracy, speed, and compliance.
• Maintain direct oversight of all onboarding workflows, actively reviewing contract issuance, right-to-work checks, and compliance documentation.
• Ensure a smooth contractor experience through clear communication, proactive follow-up, and ownership of each onboarding case.

Compliance & Risk Control

• Ensure all onboarding processes comply with regional legal, tax, and immigration frameworks.
• Conduct regular audits of files and documentation to maintain full compliance readiness.
• Partner with legal and compliance teams to resolve complex cases and minimize risk exposure.

Stakeholder & Contractor Engagement

• Act as the operational lead for onboarding, collaborating daily with sales, billing, and client services teams to align delivery with client requirements.
• Communicate clearly with contractors, providing updates and resolving issues quickly to enhance satisfaction.
• Manage relationships with external partners such as background check providers, umbrella companies, and payroll vendors.

Continuous Improvement & Performance

• Own performance reporting for the onboarding function, tracking KPIs such as turnaround times, accuracy, compliance pass rates, and contractor satisfaction.
• Identify daily and weekly operational issues, proposing process or system improvements to increase efficiency.
• Champion best practice and contribute to the design and rollout of automation or workflow tools.

Skills & Experience

• Proven track record in managing operational teams
• Strong people management skills: able to lead, coach, and motivate multi-region teams.
• Highly organized with strong analytical and problem-solving abilities.
• Excellent communication skills with a collaborative, solutions-driven mindset.
• A proactive, hands-on operational leader who takes ownership of operational outcomes and team performance.
• Lean Six Sigma or process improvement experience is advantageous.

Why work for TRG?

• Performance based career plan to senior/leadership levels
• Performance based discretionary bonus*(*not guaranteed)
• Holiday: 25-30 D.O Service + 1 paid Birthday + Charity day
• 10 days of 'Work From Anywhere' after passing probation
• 'Family Matters' (Maternity/Paternity/loss/fertility support)
• Discounted travel (Corporate Pop Card: +1 years' service)
• Perkbox & NE1 discounts at local area retail/hospitality
• End of year/Xmas Company Closure (25th Dec-1st Jan)
• EAP (Phone Counselling, Legal/Financial/HR/Health)
• 4pm 'Wellbeing Weekend' early finish for all staff
• 3pm 'Summer Fridays' early finish in July/August
• Monthly socials (complimentary drinks/food)
• Central Services awards/recognition bonus
• Salary sacrifice workplace pension
• Employee benefits platform
• Frequent team/TRG events
• Fantastic team culture

Salary: Discretionary D.O.E

TRG are an equal opportunities employer that values a diverse workforce and the contribution each individual makes. We are committed to promoting equality and diversity, and creating an inclusive environment for all both internally and externally with our clients and candidates. All job applicants require full independent right to work in the UK as well as possessing fluent spoken/written English. For more information about a career within TRG Central Services, we recommend visiting:

Contact: Sarah McKinnell to be considered confidentially:

(Talent Acquisition Manager for UK, Nordics, CEE Sales & Central Services back office support)