Customer Service Advisor

Company Description
At Bluecrest, we're more than a health assessment provider -
we're the health intelligence company.
Since our founding in 2012, we've been on a mission to make high-quality, affordable health monitoring accessible to everyone across the UK and Ireland. Serving both individual customers and businesses, we empower people to take control of their wellbeing through early detection and long-term health insights.

Our purpose is simple yet powerful: to give everyone confidence in their health. By 2028, our vision is to be the UK's leading health intelligence company, delivering vital health insights to over a million people every single day.

We're proud to help people live healthier for longer, and we do it by making personal health monitoring easy, affordable, and impactful.

Position

Customer Service Advisor
Worthing, West Sussex
Full time, Temporary, 9-Month contract
£22,099.99 per year plus a competitive commission structure (pro rata dependant on length of contract) plus various company benefits
Working under the guidance of our Customer Service Manager Lou, and team leaders Chanel, Jo and Jayde you'll become an essential part of our contact centre team. Your hard work and contributions will play a key role in delivering outstanding service and support to our customers.
Join a team that's pioneering the smart way to better health, where your work empowers millions to take control of their wellbeing.
What can we offer you in return? *
Balance & Support

• Competitive annual leave scheme
• Company sick pay scheme
• Enhanced family leave

Learning & Development

• Apprenticeship Schemes
• Career Development Opportunities
• Bluecrest Academy for Aspiring Managers
• Leadership Development Programme
• 24/7 Learning Library – accessible for everyone

Financial & Lifestyle

• Salary exchange pension
• Employee Charity Sponsorship Scheme
• Retail and Leisure Discounts
• Home Office Allowance
• Sophos @Home Protection
• Employee Assistance Programme

Health & Wellbeing

• Discounted Gym Membership
• Cycle to Work Scheme
• Four Free Health Assessments per year for yourself, family or friends
• 50% Off Additional Health Tests
• Life Insurance
• After qualifying period & subject to terms and conditions and/or eligibility.

Responsibilities

• Managing inbound service enquiries from customers, across B2B, B2C and Strategic Partners, across multiple channels and identify opportunity to provide a positive experience
• Making outbound service-related calls to existing customers, including but not limited to; re-assessment callbacks, payment chasing, customer enquiries
• Assisting with and manage incoming sales enquiries, acting as overflow support to ensure a seamless customer experience.
• Providing effective support for customer complaints at Stage 1 and Stage 2, conducting thorough investigations and delivering positive outcomes
• Taking accountability and achieve all required customer interaction SLAs.
• Taking accountability and achieve all current service KPIs
• Being open and proactive to coaching, feedback and service skills training
• Achieving an industry standard of Quality Assurance score of 95%
• Adhering to ISO 9001 and internal service policies
• Engaging with customers via multiple communication channels, addressing inquiries, resolving issues, and assisting with product or service-related questions
• Working closely with other departments to ensure that customer feedback is communicated and that customer needs are met in a timely and efficient manner

The hours…

• Part time, Temporary
• 9-month contract
• 32.5 hours per week
• These hours can fall any days between Monday and Sunday
• Monday to Friday working hours, any times between: 7am – 8pm
• Saturday and Sunday working hours, any times between: 8am – 5.30pm
• Weekends are rotational: you may find yourself working 2/6 weekends
• Hybrid – 1 day per week in the office

Requirements
What we need you to have

• Previous experience in a contact centre service-focused role, either Inbound or Outbound.
• The capacity to listen attentively to the customer and identify any positive customer experience opportunities that meet the customer's needs.
• Flexibility to adapt to different customer types and communication styles, in a fast-paced environment.
• Ability to handle challenging situations with patience and empathy.
• Dynamic and performance/results-orientated individual.
• Excellent verbal and written communication skills.
• Dedicated to resolving customer enquiries with a focus on achieving first-call resolution.
• Proficient use of Microsoft Office and customer service software.
• Strong organisational skills
• Positive and proactive attitude.
• A team player mindset.
• Professional telephone manner.
• Personal integrity and pride in work.
• Excellent planning and organisation.
• Ability to work well under pressure.
• Interest in health care is desirable.
• Please note: All roles at Bluecrest Wellness will require a satisfactory criminal record check as part of our onboarding process

Other information

Ready to Take the Next Step?
If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you're looking for a place where you can truly belong, we'd be thrilled to hear from you.

Once we've reviewed your application, if it feels like a great match, one of our recruitment team members will be in touch for an initial chat. It's a chance for us to get to know you better, and for you to ask any questions you might have about the role, the team, or life at Bluecrest.

We're excited to learn more about you
Everyone is Welcome
We are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance.
Our employment practices are firmly rooted in the principles of diversity, equity, and inclusion and all employment decisions are based on merit, role requirements and the evolving needs of our organisation. We believe that a diverse workforce brings fresh perspectives, drives innovation, and strengthens our ability to serve our community with compassion and excellence.
Our mission is to build inclusive, collaborative teams where every individual feels valued, supported, and empowered to thrive. We celebrate individuality and encourage every team member to bring their whole self to work — because when people feel they truly belong, they do their best work.
This commitment is not just part of our policy — it's part of our purpose. It reflects who we are, how we lead, and how we grow together.
Other Info

• Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. As such, all convictions, cautions, and bind-overs—including those considered 'spent'—must be disclosed as part of the application process.
• We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly and appreciate your understanding.
• Any personal information you provide will be handled in accordance with our company's Privacy Policy, ensuring your data is treated with care and respect.
• Please be aware that we are currently unable to offer visa sponsorship for this position.