Customer Service Advisor

Job Description Summary
As a Customer Service Advisor at BD UK Limited, you will be the primary point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction and a seamless experience with our products and services. You will respond promptly and professionally to customer inquiries, provide detailed product information, resolve complaints and issues with a positive and empathetic approach, and collaborate effectively with internal teams to ensure timely resolution of customer needs.

This role is based in Winnersh, with training taking place in Worthing and occasional travel to Worthing required.

Job Description
We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?
BD is proud to be certified as a Top Employer 2025 in United Kingdom, reflecting our commitment to creating an exceptional working environment.

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a
maker of possible
with us

Our vision for
Customer Service
at BD
Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.

Main Responsibilities Will Include

• Respond promptly and professionally to customer inquiries via phone, email, and potentially live chat, addressing questions, concerns, and requests regarding BD UK Limited products, orders, and services.
• Provide detailed information about product features, benefits, and availability to assist customers in making informed decisions.
• Resolve customer complaints and issues with a positive and empathetic approach, escalating complex problems to the appropriate internal departments when necessary.
• Maintain accurate and detailed records of customer interactions and transactions within the company's CRM system.
• Collaborate effectively with sales, logistics, and technical support teams to ensure timely and effective resolution of customer needs.
• Educate customers on company policies, procedures, and relevant product documentation.
• Identify opportunities to enhance the customer experience and contribute to process improvement initiatives.
• Stay updated on product knowledge, company services, and industry trends to provide the most current and accurate information.

About You

• Minimum of 2 years of experience in a customer service role, preferably within a manufacturing, healthcare, or related industry.
• Excellent verbal and written communication skills with a strong customer-centric approach.
• Proficiency in using software and Microsoft Office Suite (Word, Excel, Outlook).
• Demonstrated ability to handle multiple tasks simultaneously, prioritize effectively, and work under pressure.
• Strong problem-solving skills and the ability to think critically to resolve customer issues.
• A positive attitude, empathy, and a genuine desire to help customers.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience with ERP systems (e.g., SAP) is advantageous.

This role is based in Winnersh, with training taking place in Worthing and occasional travel to Worthing required.

Starting salary: £27,500 + bonus + benefits
Click on apply if this sounds like you

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit:

Required Skills
Optional Skills

Primary Work Location

GBR Winnersh - Eskdale Road

Additional Locations

GBR Worthing

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information
£23, £39,100.00 GBP Annual