Customer and Trading Manager

7 days ago

Worthing, West Sussex, United Kingdom Sainsbury's Full time £35,000 - £60,000 per year

What you'll be doing:

  • Working closely with a small team of managers to make sure the store runs like clockwork every day. 
  • Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop. 
  • Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely. 
  • People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. 
  • Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.

What makes a great customer & trading manager:

  • Previous line management responsibilities in a fast-paced, operational environment.
  • Provides brilliant customer service, and coaches a team to do the same.
  • Delivers KPI's or other performance indicators.
  • Can manage disciplinaries, performance issues or other similar employee relations issues.
  • Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

  • A track record of delivering brilliant customer service and coaching colleagues to do the same.
  • Experience of leading a team in a fast-paced, customer-facing environment — you've motivated others, driven performance, and kept operations running smoothly.
  • Operational leadership skills  — you've taken responsibility for store operations in the absence of more senior managers.
  • Demonstrated success in meeting or exceeding KPIs — whether it's sales, availability, customer satisfaction or colleague engagement, you've made a measurable impact.
  • Has managed employee relations issues, including performance and absence management. 

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