Infrastructure Support Engineer –SaaS/SQL – Birmingham
1 week ago
Infrastructure Support Engineer –SaaS/SQL – Birmingham
Hybrid working – This role will be mostly onsite working with the option to work from home 1-2 days per week.
Salary : £40,000 - £48,000 per annum
We're looking for an Infrastructure Support Engineer to join our Birmingham based client, supporting a growing SaaS environment. In this role, you'll provide hands-on support across Windows systems, databases, and hosted applications, while also playing a key part in professional services delivery and internal tooling improvements. This is a great opportunity for someone ready to grow into Azure and DevOps, take ownership of cloud infrastructure, and help shape the future of support operations.
Key Responsibilities
• Provide support across desktop environments, Windows systems, databases, and hosted applications.
• Diagnose and optimise SQL performance issues
• Deliver high-quality professional services, including data migrations, system installations, and transfers.
• Contribute to the development of internal support infrastructure, such as ticketing systems and knowledge-sharing platforms.
Future Responsibilities
• Own Azure environments and DevOps practices
• Act as primary point of contact for infrastructure & DevOps
• Drive automation and cloud operations
Skills Required
Essential
• Windows Desktop and Server administration (setup, maintenance, troubleshooting)
• MSSQL tuning and troubleshooting
• SaaS platform or migration experience.
• Proven experience in 2nd line or infrastructure support dealing with complex client problems
• Interest in DevOps practices, automation and CI/CD pipelines
Desirable
• Azure Cloud services
• Hands-on experience setting up or configuring tools that help manage IT or customer support
Salary : £40,000 - £48,000 per annum
Interested? Please send your up to date CV to Daisy Freeth & Emma Siwicki at Crimson for immediate review
Not interested? Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.
Crimson are acting as an employment business in regards to this vacancy.
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