Part-time Medical Administrator

5 days ago

Leicester LE LJ, United Kingdom Willows Health Full time £2,541,760 - £7,625,280 per year

Are you looking for a new opportunity to work in a high achieving organisation that offers career progression and training opportunities? Willows Health is recruiting a Medical Administrator to join our team, at Willows Medical Centre, Leicester. The successful candidate will work 25 hours per week, and should be flexible to cover both morning and late shifts.

Willows Health is the largest primary care provider in Leicester with over patients across 12 sites, with caring for the health of our patients being at the forefront of what we do.

Our mission is to revolutionise healthcare across Leicester, whilst providing quality healthcare by our expertly qualified executive team and clinicians to ensure that not only do our patients receive the right treatment, but also in a timely manner.

KEY RESPONSIBILITIES

  • Working within a coordinated and efficient manner.
  • working with other receptionists and healthcare professionals to provide a first class service to our patients. Provide the first point of contact for patients and other stakeholders/visitors (either face to face or on the telephone) and provide administrative support.
  • Working accordance with the service specification and clinical key performance indicators.
  • Direct patients to the appropriate healthcare professional within the practice, e.g. Doctor, Nurse Practitioner, Practice Nurse, Healthcare Assistant.
  • Helping new patients register with the surgery – providing the necessary paperwork and checking returned paperwork is complete.
  • Handling telephone and face to face requests for appointments and making the appointments on the computerised appointments system.
  • Advising patients of the results of routine tests.
  • Receiving and checking repeat prescription requests. Printing repeat prescriptions.
  • Calling patients to arrange for routine appointments, e.g. for immunisations, asthma checks, diabetes checks etc.
  • Receiving and documenting payments for non-NHS services such as taxi medicals, HGV medicals, travel claim forms, some travel vaccinations, circumcisions etc.
  • Photocopying, scanning and filing of paper records.

ESSENTIAL SKILLS

  • Excellent communication skills
  • Customer service experience preferably in primary care
  • Familiarity with IT systems eg Microsoft Office applications
  • Has an understanding, acceptance and adherence to the need for strict patient confidentiality
  • Ability to be a team player
  • Good time management
  • Be able to implement good governance in your role
  • Supportive
  • Willingness to learn

DESIRABLE SKILLS

  • Working within a GP surgery/primary care
  • Experience using SystmOne

BENEFITS

  • Working with a multidisciplinary and diverse team
  • Opportunities to grow and develop within the organisation
  • Full training provided on how to use GP surgery processes and systems

If you are passionate about making a difference in patient care and possess the necessary skills and qualifications, we invite you to apply for this exciting opportunity. Please submit your CV to

Willows Health is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Job Types: Part-time, Permanent

Pay: £12.21 per hour

Experience:

  • Medical Receptionist: 1 year (preferred)

Work Location: In person

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