Restaurant Manager

The Role...

A unique opportunity has arisen at the Headland Hotel and Spa. We are actively seeking a Restaurant Manager to lead our amazing team in our flagship restaurant RenMor following a multi-million pound investment programme.

RenMor – literally means 'Restaurant by the Sea.' With sweeping views over the Atlantic and an open kitchen where our customers will enjoy an unforgettable culinary experience.

RenMor is a destination restaurant with interiors that are striking, modern but ultimately warm and timeless. RenMor is the place to revel in the best, enjoy and settle in for the experience. It's a reflection of RenMor ethos that top quality doesn't have to mean 'fine dining' or formal. Here, luxury is inclusive.

Main Responsibilities:

Lots to do, but lots of fun

As the RenMor Restaurant Manager you will be expected to;

• Lead by example with regard to service standards as required for a two-rosette restaurant.
• Deliver a truly warm and welcoming experience for all guests in the restaurant.
• Work with the team to ensure that guest expectations are exceeded at all times in all areas of restaurant service delivery.
• Ensure a full understanding of billing to ensure guests are charged correctly, EPOS is always maintained with the correct pricing and the team are trained accordingly to the agreed policies to ensure no losses.
• Possess an outstanding knowledge of all food, wines, bar, cooking techniques and allergy requirements to ensure guests can be advised appropriately at all times.
• Possess an outstanding knowledge of restaurant and bar service styles.
• Overseeing shifts and remaining hands on within the operation.
• Always ensure the restaurant is consistently presented, with a strong focus on quality, cleanliness and hygiene.
• Competently manage the ordering and control of stock items ensuring availability at all times.
• Help manage the heart of house service areas to include cleanliness, hygiene, stock control and wastage.
• Maintain strong and effective relationships with the kitchen team.
• To have the ability, confidence and capability to deal with any guest or staff concerns.
• Be responsible for coaching, training and mentoring the restaurant front of house team.
• Optimise sales and work alongside our Executive Head Chef and his brigade to develop the business.

The Ideal Candidate

Are you right for us?

Our appointed Restaurant Manager will have;

• Previous managerial experience in a successful, vibrant, high volume restaurant.
• A strong background from within hotel or restaurant sector, preferably at a 5* luxury star standard.
• Strong communication skills (verbal, listening, writing).
• Exceptional organisational skills.
• Possess a keen eye for detail.
• Have a passion and strong knowledge for all things food and beverage.
• An understanding of the ingredients we use, cooking methods and understand various dietary requirements.
• The determination to create a memorable guest experience.
• Drive to work within the pressure of a busy luxury restaurant environment.
• WSET level 3 would be an advantage.

About The hotel; Five star Cornwall, not formal

Are we right for you?

This privately owned business will expect a lot, but we'll give a lot to get the right people and you will be supported both internally and externally by a great team who aspire to the same goals as yourself. There are four main things we look for;

1. We want someone with bags of character. We don't want you to hide your personality when you're at work, we want you to feel comfortable, to be who you are. We want our guests to visit not only for the destination and of course the incredible food, but for you as their host.

2. You've got to like being around others, smiling and chatting because you like people. You're confident around your guests, but also confident in leading and coaching your team to do the same.

3. We need extra milers. So if you think the job description is all you have to do, then we're not for you.

4. You have to put your heart into it. When you tell a guest or team member you're happy to help, you have to mean it.

Contract...

This position is offered on a permanent contract, working 45 hours per week, 5 days out of 7 including evenings, weekends and bank holidays.

In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National Identity Card or Birth Certificate. 

Perks...

• Complimentary stay after 1 year's service
• 50% off hotel stays
• 40% off spa products
• 25% off spa treatments
• Complimentary meal in each of our restaurants, once a year
• Gym access & weekly swim session
• Special rate for Pride of Britain Hotels
• Discounted surf lessons
• On site parking

As well as regular awards and recognition:

• Bi-Monthly recognition awards
• Annual festive awards event
• Long service awards dinner