Quality Assurance Auditor

Job Title: Quality Assurance Auditor - Mechanical
Contract Type: Permanent
Salary: £49,136.93 per annum
Working Hours: 35 Hours per week
Working Pattern: Monday - Friday, Hybrid
Location: Camden, London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties.Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our in-house team and a variety of contractors and service providers who are employed on our behalf.  This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes.  Our work also includes statutory and regulatory compliance checks. 

The difference you will make as a Quality Assurance Auditor - Mechanical
The Quality Assurance Auditor (Mechanical) is to audit and assess the quality, compliance, and safety of gas-related works and associated heating, hot water, water pump systems, Heat Interface Units (HIUs), and Heat Stores carried out by both in-house engineers and external contractors. The role ensures full compliance with Gas Safety (Installation and Use) Regulations 1998, British Standards, and Riverside's internal policies across domestic and communal heating systems, hot water installations, and associated trades. Additionally, the role involves collaborating with external third-party auditors to drive continuous improvement and maintain industry-leading safety and compliance standards, while specifically protecting the DLO's Gas Safe registration. 

About you
We are looking for someone with

•    Gas Safe Registered Engineer with experience in compliance auditing.

•    Domestic ACS Qualifications - CCN1, CENWAT, CKR1, HTR1, CPA1, G3, Water Regs WRAS

•    Commercial ACS Qualifications- COCN1,CODNCO1, CIGA1, ICPN1, TPCP1/TPCP1A

•    Level 2 or 3 NVQ in Plumbing and Heating/BPEC or LCL equivalent

•    Unvented hot water G3, Water Regs WRAS, Part L

Why Riverside?
One Housing is part of Riverside, we're a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:

•    Competitive pay & generous pension 

•    28 days holidays plus bank holidays

•    Flexible working options available

•    Investment in your learning, personal development and technology

•    A wide range of benefits

Diversity and Inclusion at Riverside: 
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. 

Applications may close before the deadline, so please apply early to be considered.

Role Profile

Principal accountabilities:
The difference you will make as a Quality Assurance Auditor (Mechanical Services)::

• Ensure all gas servicing, heating system repairs, hot water system installations, HIU and Heat Store maintenance, and pump servicing meet statutory, regulatory, and Riverside's compliance standards.

• Conduct compliance audits across the domestic and communal heating, hot water, water pumps, HIU, and Heat Store teams, including associated trades.

• Audit and verify the work of both Riverside's Direct Labour Organisation (DLO) engineers and external contractors.

• Act as the primary liaison for third-party auditors, supporting independent audits and ensuring findings are implemented.

• Identify non-compliance issues and safety risks, working with teams to implement and track corrective actions.

• Support the contract management team in assessing contractor performance and ensuring service level agreements (SLAs) are met.

• Provide training and technical guidance to engineers and contractors to improve work quality and compliance.

• Maintain detailed audit reports and compliance records, identifying trends and driving continuous improvement.

• Protect Riverside's DLO's Gas Safe registration by ensuring compliance with all necessary regulatory standards and implementing corrective actions as required.

Role Responsibilities
1. Auditing & Compliance

• Conduct audits on the installation, maintenance, and servicing of:

• Domestic and communal heating systems

• Gas appliances and heating infrastructure

• Hot water systems and boilers

• Heat Interface Units (HIUs) and Heat Stores

• Water pumps and associated plumbing works

• Verify compliance with:

• Gas Safety (Installation and Use) Regulations 1998

• Heat Network (Metering and Billing) Regulations where applicable

• Gas Safe Register requirements

• British Standards (e.g., BS 6891, BS 5440, BS sprinkler systems where relevant)

• Water Regulations Advisory Scheme (WRAS) guidelines for water systems

• Riverside's policies and procedures

• Conduct audits of Landlord Gas Safety Records (LGSRs) and ensure accuracy in compliance documentation.

• Identify and escalate deficiencies, risks, and potential safety concerns to senior management and contractors.

• Work proactively to protect the DLO's Gas Safe registration, ensuring all regulatory requirements are met.
2. Working with External Third-Party Auditors

• Act as a main point of contact for third-party gas, heating, and water system auditors.

• Assist in preparing documentation and compliance reports for external audits.

• Work alongside external auditors to validate compliance levels and implement their recommendations.

• Facilitate on-site inspections and provide access to necessary records and reports.

• Review external audit findings and implement corrective actions in collaboration with internal teams and contractors.
3. Contractor Management & Compliance Audits

• Conduct performance audits of external contractors, ensuring compliance with gas, heating, HIU, Heat Store, and water system regulations.

• Assess contractor adherence to Gas Safe Register requirements, Heat Network Regulations, and Riverside's quality standards.

• Provide feedback to procurement and contract management teams on contractor performance risks.

• Monitor contractor compliance KPIs and support decision-making on contract renewals and service agreements.
4. Training & Support

• Deliver technical training sessions and toolbox talks on compliance, safety, and best practices.

• Provide real-time feedback to engineers and contractors following audits and inspections.

• Ensure engineers and associated trades are kept up to date with regulatory changes in gas safety, heating, and water systems.

• Support Gas Safe and external regulatory inspections and ensure compliance documentation is up to date.
5. Reporting & Continuous Improvement

• Maintain comprehensive audit records, compliance reports, and contractor performance reviews.

• Identify trends, gaps, and areas for improvement in Riverside's electrical compliance framework.

• Contribute to the development of electrical safety policies and procedures to align with best practices.

• Work collaboratively with Riverside's Property Services, Compliance, and Asset Management teams to enhance safety standards.

• Ensure ongoing compliance to safeguard Riverside's DLO's Gas Safe registration, including implementing improvements where necessary.
 

Key Tasks

•    On occasions carry out inspection, testing and certification of gas installations.

•    Conduct site visits and inspections of completed works across gas, heating, hot water, water pump systems, HIUs, and Heat Stores.

•    Review LGSRs, HIU servicing logs, Heat Store maintenance records, and compliance documentation.

•    Investigate gas-related, heating, and water system complaints, ensuring remedial actions are taken.

•    Support contractor review meetings and performance monitoring.

•    Facilitate third-party audits, implementing recommendations from external compliance reports.

•    Prepare detailed audit reports, summarising findings, risks, and corrective actions.

•    Collaborate with colleagues on gas-related incident investigations or complaints.

•    Investigate and resolve complaints (both informal and formal) and expressions of dissatisfaction with the service. Respond to customers within our published service standards, both verbally and in writing. Analyse and capture lessons learned, share them with the senior management team and wider administrative team, review processes to avoid similar occurrences, and arrange additional training if required.

•    Ensure compliance with the Smoke and Carbon Monoxide Alarm (Amendment) Regulations 2022.

•    Post holder will be required to participate in out of hours rota for repairs and maintenance services on a regular basis.
 

Person specification
Knowledge, Skills and Experience
Essential

•    Gas Safe Registered Engineer with experience in compliance auditing.

•    Domestic ACS Qualifications - CCN1, CENWAT, CKR1, HTR1, CPA1, G3, Water Regs WRAS

•    Commercial ACS Qualifications- COCN1,CODNCO1, CIGA1, ICPN1, TPCP1/TPCP1A

•    Level 2 or 3 NVQ in Plumbing and Heating/BPEC or LCL equivalent

•    Unvented hot water G3, Water Regs WRAS, Part L

•    Experience auditing and managing compliance for domestic and communal heating, hot water systems, water pumps, HIUs, and Heat Stores.

•    Proven experience in domestic gas maintenance, servicing, and repair work.

•    Strong grounded knowledge of:
o    Gas Safety (Installation and Use) Regulations 1998
o    British Standards (BS 6891, BS 5440, BS 9251, etc.)
o    Heat Network (Metering and Billing) Regulations
o    WRAS guidelines for water systems
o    Health & Safety at Work Act 1974 and risk management principles.

•    Experience in contractor performance audits and compliance assessments.

•    Strong technical report writing and analytical skills for documenting audit findings.

•    Understanding of Gas Safe requirements and the need to maintain Riverside's Gas Safe registration.

•    Ability to liaise with third-party auditors and regulatory bodies.

•    Excellent diagnostic and problem-solving skills.

•    Strong communication and interpersonal skills.

•    Good time management, planning and organisational skills

•    Proficient with IT systems (e.g., Microsoft Office, auditing software).

•    Full UK Driving License.

Desirable

•    Proven track record of gas safety management in a mixed economy DLO/contractor social housing context

•    Experience working in social housing, DLO operations, or compliance management for multi-trade teams.

•    Knowledge of compliance management software and audit tracking systems.

•    Experience delivering technical training and best practice workshops.

•    Awareness of CDM regulations and building compliance frameworks.

•    Health and Safety qualifications IOSH/SMSTS/SSSTS

•    Essential Electrics or equivalent, Part P 

•    Microgeneration Certification Scheme (MCS) accreditation: Solar Thermal, Heat Pumps and CHP.

•    Level 4 Certificate in Gas Safety Management in Social Housing.

•    Professional Membership of a relevant industry body (e.g. IGEM).