Head of Client Services

2 weeks ago

London Area, United Kingdom Harmonic Operations™ | Certified B Corp Full time £80,000 - £99,500 per year

Head of Client Services | Innovative Design-Led Scaleup | London

The Client

Our client is a design-led business at the forefront of the modern interiors industry. They partner with leading designers, architects, and brands to deliver beautifully curated furniture and lighting solutions that bring spaces to life - from boutique hotels and contemporary workspaces to high-end residential developments.

Their ethos is simple: design should be as responsible as it is remarkable. They combine deep industry knowledge with a passion for craftsmanship, service, and sustainability, creating an environment where creativity meets commercial excellence.

The Role

The Head of Client Services will take the lead in shaping and executing the company's sales strategy, inspiring a team of Account Managers and Sales Coordinators to deliver growth, profitability, and exceptional service.

You'll sit on the Leadership Team, collaborating closely with the founders and the Head of Business Development to ensure commercial targets are met, client satisfaction remains high, and internal processes are continuously refined.

This is a strategic yet hands-on role, ideal for someone who thrives in a design-conscious environment and wants to make a measurable impact in a growing creative business.

Responsibilities

  • Lead, mentor, and inspire the sales team to meet commercial targets and KPIs.
  • Develop and implement sales strategies that drive sustainable growth and profitability.
  • Oversee account management across multiple project types and client sectors.
  • Forecast sales performance, analyse data, and inform strategic decisions.
  • Work cross-functionally to improve systems, processes, and sales efficiency.
  • Maintain client satisfaction through exceptional service and relationship management.
  • Manage team performance, training, and onboarding initiatives.
  • Contribute to company-wide strategic discussions as part of the Leadership Team.
  • Champion the company's culture, values, and commitment to responsible design.

What the Client Would Like to See (Essential)

  • 10+ years' experience in senior sales leadership, ideally within a design-related or creative industry.
  • Proven experience scaling sales operations and driving sustainable revenue growth.
  • Strong people management skills with a passion for mentoring and developing teams.
  • Commercially astute with excellent negotiation, closing, and communication abilities.
  • Highly organised with great attention to detail and an analytical mindset.
  • A hands-on, adaptable leader who thrives in a fast-paced, collaborative environment.

What We Would Like to See (Bonus)

  • A background or interest in design, interiors, or furniture.
  • Experience working within a purpose-driven, sustainability-focused business.
  • Knowledge of CRM systems and familiarity with data-led decision making.
  • An authentic enthusiasm for building long-term relationships and improving client experience.

Location: London

Salary: £80,000 - £95,000 + commission + benefits

Start Date: Flexible

At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.

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