Customer Success Analyst

6 days ago

Bath, Bath and North East Somerset, United Kingdom RIVIAM Digital Care Full time

Contract:
Full time, permanent, office-based position

Salary:
£30k tbc

Location:
Bath, UK

Reports to
Lynsay Redwood, Customer Success Manager and Christine Targett, Operations Director 

About RIVIAM

RIVIAM is passionate about improving people's lives by providing a secure cloud platform

and services for health and social care organisations to collaborate and co-ordinate

care. Our technology connects with existing NHS computer systems and clinical

records whilst enabling new care services. With RIVIAM, our customers can create

efficiencies and deliver joined-up care using integrated information.

Transforming health and social care

Our business is about improving lives through the transformation of services and delivery of

digital technology that integrates health and social care. As part of our engagement with

customers, we seek to understand their business operations and work with them to create

new ways of operating that change the way people work and services are delivered.

Role specification

We are looking for Customer Support Analyst who will be responsible for delivering high-quality assistance to customers, ensuring smooth adoption and usage of our products and services. This role involves troubleshooting technical issues, providing guidance, and maintaining strong customer relationships to drive satisfaction and success.

Responsibilities

In this role you will

  • Help customers achieve their desired outcomes using RIVIAM's services.
  • Provide comprehensive support to customers via phone, online and email.
  • Troubleshoot and resolve customer issues related to RIVIAM's services.
  • Accurately document and track customer interactions and resolutions in our CRM system.
  • Escalate complex issues to higher-level support as needed.
  • Contribute to the development and improvement of our customer support processes.
  • Maintain a high level of product knowledge and stay updated on system enhancements.
  • Undertake product testing, ensuring quality standards with a strong attention to detail.
  • Participate in ongoing training and development to enhance skills.

Qualifications

  • Must have degree level qualification or equivalent.

Desired experience

  • Ideal for candidates with limited experience who demonstrate strong communication, problem-solving skills, and attention to detail.
  • Previous experience in a customer support role, preferably in the healthcare or technology industry, is desirable.

Desired skills

  • Strong technical aptitude and ability to troubleshoot technical issues and problem solve.
  • Excellent verbal and written communication skills.
  • Strong interpersonal communication skills.
  • Ability to work independently and as part of a team.
  • Proficiency in relevant customer support software and tools (e.g. Zoho Desk, JIRA)..
  • Ability to handle multiple tasks and prioritise effectively.
  • Experience with healthcare IT systems and terminology.
  • Knowledge of remote support tools and technologies.
  • Product testing experience.

Location:

RIVIAM's office is in the centre of Bath where this role is based.

Contact
:

Please get in touch with Lynsay Redwood

if you are interested in the role.

Closing date
: 23 January 2026

  • Business Process Analyst

    3 days ago

    Bath, Bath and North East Somerset, United Kingdom Curo Full time

    *Business Process Analyst -*Driving Service Excellence Through Process Transformation****£41,750 per annum + benefits | Bath | HybridFull Time | Permanent | 37 hours per weekYour Insight. Our Processes. Better Services.At Curo, we're entering an exciting period of transformation. Our newly formed Programme Management Office (PMO) is at the heart of...

  • Support Analyst

    2 weeks ago

    Bath, Bath and North East Somerset, United Kingdom VacantC Legal Recruitment Full time £28,000 - £31,000 per year

    £28,000 - £31,000 p/a DOEOur clients dedication to excellence and a customer-focused approach has made them a trusted partner for legal professionals nationwide. Working alongside their team of passionate and driven individuals provides you with the opportunity to grow, develop, and make a meaningful impact in the legal sector.They provide practice...

  • Business Analyst

    7 days ago

    Bath, Bath and North East Somerset, United Kingdom RedRock Resourcing Full time

    Business AnalystOpenings: 2Location: Bath (Hybrid)Salary: Up to £55,000Sector: SaaS, Financial ServicesWe're proud to be working with an award-winning SaaS provider based in Bath that provides data & AI-driven software solutions for the financial services industry, in support of their efforts to strengthen the talented business analysis function with 2...

  • Test Analyst

    5 days ago

    Bath, Bath and North East Somerset, United Kingdom RedRock Resourcing Full time

    Test Analyst / Junior Automation Test Analyst x 2/3 - Bath - New Roles (REF51)A leading software house/consultancy in Bath requires a number of Test Analysts/Junior Automation Test Analysts to join its growing teamSuitable candidates will work closely with developers, business analysts, and project managers to enhance testing capabilities and support the...

  • Business Analyst

    2 weeks ago

    Bath, Bath and North East Somerset, United Kingdom EQUISOFT Full time

    What is Equisoft? Equisoft is a global provider of advanced insurance and investment digital solutions, recognized as a valued partner by over 250 of the world's leading financial institutions. We offer a complete ecosystem of end-to-end and scalable solutions that help our clients tackle any challenge in this era of digital disruption. Our business-driven...

  • Cybercrime Analyst

    4 hours ago

    Bath, Bath and North East Somerset, United Kingdom Netcraft Full time

    About Netcraft Netcraft is the global leader in cybercrime detection and disruption. We're a trusted partner for three of the four largest companies in the world, twelve of the fifty largest banks, and five country governments. We've blocked almost 200 million cyber-attacks to date, and we take down around 33% of the world's phishing attacks.Our purpose and...

  • IT Service Analyst

    4 days ago

    Bath, Bath and North East Somerset, United Kingdom Rotork Full time

    Job Description Are you passionate about driving IT service excellence through smart platform solutions? We're looking for a ServiceNow ITSM Analyst to join our dynamic IT team at Rotork. You'll play a key role in enhancing and administering our ServiceNow platform, ensuring it supports seamless ITSM processes and aligns with business goals.What you'll...

  • IT Service Analyst

    4 days ago

    Bath, Bath and North East Somerset, United Kingdom Rotork Full time

    Job DescriptionAre you passionate about driving IT service excellence through smart platform solutions? We're looking for aServiceNow ITSM Analystto join our dynamic IT team at Rotork. You'll play a key role in enhancing and administering our ServiceNow platform, ensuring it supports seamless ITSM processes and aligns with business goals.What you'll do:Own...

  • Global Transformation Analyst

    1 week ago

    Bath, Bath and North East Somerset, United Kingdom Rotork Full time

    Job Description This is a 12 month Fixed Term Contract. There will be fairly frequent travel to our sites around the world.This is a pivotal role where you will support Rotork's global transformation journey through the DRIVE program, our global transformation programme. As a Global Transformation Analyst, you will act as the key link between Programme...

  • Global Transformation Analyst

    1 week ago

    Bath, Bath and North East Somerset, United Kingdom Rotork Full time

    Job DescriptionThis is a 12 month Fixed Term Contract. There will be fairly frequent travel to our sites around the world.This is a pivotal role where you will support Rotork's global transformation journey through the DRIVE program, our global transformation programme. As a Global Transformation Analyst, you will act as the key link between Programme...