Estate Manager

2 days ago

London, Greater London, United Kingdom Thomas Webb Recruitment Full time £46,000 - £60,000 per year


Role: Estate Manager High-End Residential Property
Location: Canary Wharf, London?
Job Type: Full-Time, Permanent?
Working Hours: Monday to Friday 45 hours per week
Salary: £46k

About Us: Thomas Webb is a leading recruitment consultancy dedicated to connecting exceptional talent with prestigious clients. We are currently seeking an experienced Estate Manager on behalf of our client, a high-end Residential High Rise property located in the heart of the financial district of London, Canary Wharf.?

Role Overview: The Estate Manager will be responsible for overseeing the day-to-day operations, maintenance, and safety of a luxury residential property of circa 400 apartments. the development offers residents the exclusive use of a pool, spa, gym, and private club facility. This role requires a proactive individual with a keen eye for detail, ensuring that the property meets the highest standards of service and compliance.?

Key Responsibilities:

1. Team Supervision & Training

  • Supervise and support the Concierge team; provide desk cover when needed.
  • Conduct continuous training and ensure team compliance with company SOPs.
  • Read daily front desk diary and provide updates to Estate Manager.

2. Resident & Visitor Services

  • Maintain a well-organised parcel room and manage package tracking.
  • Assist with apartment access coordination (e.g., servicing schedules).
  • Monitor and manage key handling and resident access systems (fobs, transmitters).

3. Operational Oversight

  • Perform routine inspections; log and report maintenance, cleaning, and H&S issues.
  • Liaise with the Cleaning Supervisor to uphold cleanliness standards.
  • Oversee car park operations and liaise with parking patrol services.

4. Administration & Compliance

  • Keep leaseholder and resident records up to date.
  • Monitor and action Concierge emails promptly.
  • Review, archive, and manage operational log sheets and files.
  • Ensure office supplies and communal area essentials (e.g., light bulbs) are stocked.

5. Communication & Reporting

  • Attend senior management meetings and prepare reports as required.
  • Be available out of hours if necessary.
  • Investigate and resolve package-related issues; communicate progress to Estate Manager.

Person Specification:

All applicants for this Estate Manager role, must meet the following criteria :

  • Strong leadership and communication skills
  • Detail-oriented with excellent organisational abilities
  • Proactive problem-solver with customer service focus
  • Reliable and flexible, including availability for out-of-hours support
  • Proven experience in an Estate Manager role within the residential leasehold sector
  • Preferably experience within high-end, Highrise residential properties, but not essential
  • Good knowledge of building systems, maintenance procedures, and safety regulations.?
  • Excellent organizational and leadership skills, with the ability to manage multiple tasks effectively.
  • Exceptional communication and interpersonal skills, with a focus on customer service.?
  • IWFM, TPI, NEBOSH, IOSH qualifications and memberships highly desirable

Application Process: Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and suitability for the role. Please apply through the Thomas Webb recruitment portal or contact us directly for more information.


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