Senior Manager, Product Development

Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys' platform and cloud-based solutions in over 4,000 laboratories across 39 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys' mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities. 

Job Description / Purpose:
As Manager, you will oversee a group of engineers and work with cross-functional teams to build and deliver high quality software for laboratories and hospitals. You will be responsible for leading a team focused on software applications development for software products that meet customer requirements, expected delivery dates, and quality standards in order to meet or exceed the department and company's business objectives.

Essential Functions / Job Responsibilities:

• Provides input to product strategy and roadmap deliverables, including assessment/estimates for new features, regulatory requirements, and introduction of new technologies.

• Manages large to moderate-sized applications software development projects evaluating and taking accountability for progress and results.

• Ensures projects are completed on time and according to corporate quality standards.

• Prioritises schedules and allocates resources for software development projects in accordance with the Product Roadmap.

• Performs or facilitates all aspects of project planning on customer-support related projects, including coordination resources, schedules, task assignment, project milestones, risk assessment, recommendations, and status reporting.

• Promotes a culture that instils a focus on the customer by understanding their needs and delivering value with each interaction.

• Researches escalations from support when a more technical skill set is required and
recommends solutions to customer reported problems.

• Communicates to other internal departments on the status of resolution to customer issues, participates heavily in the user acceptance process of a new release and developing and delivering resolutions to customer problems as appropriate.

• All other duties and responsibilities as assigned.

Skills needed to be successful:

• Strong ability to organise, prioritise, make decisions, and drive positive results.

• Proven leadership and people skills including the ability to delegate responsibility effectively and hold people accountable.

• Demonstrated planning skills to determine and meet departmental objectives.

• Understanding of software development methodologies and industry accepted software quality standards.

• Resourcefulness and ability to take the initiative in development and completion of work projects.

• Superior ability to work and communicate with clients and other departments in an effective and positive manner.

• Excellent understanding of the business applications deployed in healthcare organisations or the ability to apply unrelated knowledge to the healthcare industry.

• Successful track record leading or managing major projects in a regulated.

Required Experience & Education:

• Bachelor's degree in Computer Science, Information Science, Software Engineering, related discipline, or equivalent experience.

• Minimum of 15 years of software development or related experience with proven success at meeting deliverable deadlines at measurable levels of quality.

• Minimum 4 years' management experience.

Preferred Experience & Education:

• Previous experience in bioinformatics or genetics software development.

• 3 years' software development experience in a healthcare environment.

• Experience working with a globally dispersed Team.

• Master's degree in a relevant discipline.

• Experience in any programming language, Net stack of technologies highly preferred.

• Experience in API Testing (ideally RESTful APIs, using http client).

• Experience in working Agile methodologies.

• Exposure to Cloud technologies (AWS,AZURE ), DevOps ( CI/CD).

• Any experience with healthcare sector is highly desirable but not compulsory.

Supervisory Responsibilities:

• 5-15 direct reports

Onboarding
As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

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