Family Liaison and Attendance Officer

Job Purpose Statement: As a Family Liaison and Attendance Officer, you have the important task of connecting families and providing assistance to those in need. You will be the bridge between the families and the individual and the resources that can help meet their needs. You will work with families to assess their individual needs and provide them with support and resources. You will be responsible for developing and implementing programmes and services to meet the needs of the families. Being able to identify when extra support is needed, understanding thresholds, have an understanding of the referral process and the various outside agencies. You will also be responsible for providing education and training to families, as well as advocating on their behalf. You will liaise with the tutors and safeguarding lead before attending PEPs for looked after children and ensure a comprehensive view of their progress is shared and reviewed regularly. You will also closely monitor and report on education attendance, analysing data to identify key areas of concern. To work closely with pupils, staff, parents and carers to reduce levels of absence, increase family engagement and improve student outcomes.

Main Responsibilities and Duties:

• Have the ability to build constructive and professional relationships with parents/carers, the wider community, outside agencies, young people and staff.
• Show initiative and a willingness to be involved in all aspects of Sports Connect and have the ability to draw on a wide range of support services, information, opportunities and guidance.
• Take a flexible approach to working.
• Follow company processes.
• Collect evidence and information from families.
• To attend PEP meetings for LAC and ensure these are reviewed in a timely manner.
• Use strong communication skills to listen and empathise with families and key stakeholders.
• Use intervention strategies to encourage high levels of attendance and punctuality.
• Keep accurate records of pupil attendance and lateness.
• Monitor pupil attendance and lateness on a daily basis.
• Any other duties outlined by line manager, senior lead team and board of directors.
• Organising student/parent meetings, as well as liaising with the stakeholders.
• Interact with students, parents, staff either on the phone, email or in person and to maintain a professional approach at all times.
• Take phone messages and pass them on to the relevant member of staff.
• Photocopying any relevant documents.

Health and Safety:

∙ To work according to Health and Safety regulations being aware of your own safety and the safety of others.

Departmental Communication:

∙ Attend meetings, briefings as appropriate and liaise with other staff.

General:

∙ To undertake any other duties that may be necessary from time to time as may be reasonably requested by the College.

∙ To work according to the Company policies and procedures.

Safeguarding:

Sports Connect is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Offers of employment will be subject to a full Safer Recruitment Process and the successful candidate will be subject to an enhanced DBS check, satisfactory references and other background checks deemed appropriate for this role. This role is exempt from the Rehabilitation of Offenders Act 1974.

Area- Safeguarding:

Essential-

● Sports Connect is committed to safeguarding and promoting the welfare of young people and vulnerable adults. The candidate's ability to perform the duties aligned to safeguarding and Prevent strategies within this role will be explored during the interview process.

● A Sports Connect DBS will be carried out if offered the role.

Desirable-

● An enhanced DBS no older than 3 months.

Area- Education, qualifications, training and work experience:

Essential-

● GCSE or equivalent in English and Maths at Level 4/Grade C or Above.

● Experience of being a FLO within a educational setting.

● A relevant safeguarding qualification or equivalent experience.

● Up to date safeguarding.

● First Aid qualification.

Desirable-

● Previous experience in education and community settings as safeguarding lead.

Area- Knowledge, skills and experience:

Essential-

● Knowledge/experience of using safeguarding reporting platforms.

● Experience of writing safeguarding strategy plans.

● Knowledge of the FE environment.

Desirable-

● An understanding of ICT platforms such as Trello, Slack, Outlook and Google Workspace.

● Recent experience of working with young people in an education and community environment.

Area- Project Delivery:

Essential-

● Ability to relate well to colleagues, students, parents and key stakeholders and partners and members of the public.

● A professional manner

● Highly motivated

● Maintain high professional standards

Desirable-

● Ability to work under emotional pressure.

● Open mindedness.

● Ability to continually go above and beyond.

Area- Communication , Evaluation, Monitoring & Reporting:

Essential-

● Excellent verbal, written and presentation skills.

● High competencies of ICT skills

● Knowledge of MS Office and Google Workspace.

● Able to communicate effectively with other staff members.

● Is highly organised and well planned.

● Fit our six company values which are: Positive, Inclusive, Honest, Empowering, Respectful, Opportunity.

Desirable-

● Knowledge of varying ICT platforms, Apps and online tools to use for automated services.

Area- Other:

Essential-

● Willing to undertake all other mandatory training as required by the Company.

● The successful candidate will be required to adopt a commitment to develop knowledge of quality improvement systems and processes.

● Have access to own transport and be able to travel to multiple venues.

● Full UK drivers licence.

Although we advertise and receive applications through a number of channels, we can only consider applications that are made through our full application form due to our Safer Recruitment Policy. If you could please fill out this form, then we can consider your application and we will be in touch:

Job Type: Full-time

Pay: £23,800.00-£27,700.00 per year

Benefits:

• Health & wellbeing programme
• On-site parking

Work Location: Hybrid remote in Faversham ME13 8GD