Aftersales Manager

2 days ago

Chelmsford CM BH, United Kingdom Group 1 Automotive Full time £30,000 - £60,000 per year

Aftersales Manager – Volkswagen Chelmsford

Want to be the best you can be? It's what drives us too.

Working in our aftersales department as an Aftersales Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.

What we can offer you

  • Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
  • Save money every day with our exclusive retail discounts
  • Drive a great deal with discounts on new and used cars, plus servicing offers
  • Plan for the years ahead with our company pension scheme
  • Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
  • Commute for less with our cycle-to-work scheme
  • Prioritise your wellbeing with dedicated support for you and your family
  • 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
  • Make a difference with a paid day to volunteer in your community
  • Invest in your future with our company share purchase plan
  • Earn financial rewards when you refer a friend to join the team
  • Keep learning and growing with our training and development opportunities for everyone.
  • Life assurance with the option to increase cover
  • We're open to flexible working options – just ask

What you'll do day to day

  • Manage the aftersales teams including parts, vehicle technicians and service advisors
  • Coach and motivate the teams
  • Monitor performances against agreed targets and budgets
  • Analyse areas of performance and weakness & provide guidance

Helpful skills and qualifications

Don't worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.

  • Previous experience of working within the automotive industry
  • Comprehensive knowledge of the motor trade
  • Able to influence, motivate and manage a team effectively
  • Maintain methodical and logical approach to varying workloads
  • Will be able to meet deadlines and prioritise workloads

We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

  • Aftersales Manager

    2 weeks ago

    Chelmsford, United Kingdom Lithia Full time

    Aftersales Manager Stratstone Mercedes-Benz, Chelmsford Competitive salary with bonus, company car, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services Can you bring a passion for incredible customer service to a new career as an...

  • Aftersales Manager

    2 weeks ago

    Chelmsford, Essex, United Kingdom Stratstone Full time £40,000 - £60,000 per year

    Aftersales ManagerStratstoneMercedes-Benz, ChelmsfordCompetitive salary with bonus, company car, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales servicesCan you bring a passion for incredible customer service to a new career as an...

  • Aftersales Manager

    2 weeks ago

    Great Baddow CM EF, United Kingdom Lithia Full time £35,000 - £60,000 per year

    Aftersales ManagerStratstoneMercedes-Benz, ChelmsfordCompetitive salary with bonus, company car, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales servicesCan you bring a passion for incredible customer service to a new career as an...

  • Aftersales Advisor

    1 week ago

    Poole BH LP, United Kingdom Horizon Honda Full time £26,000 - £40,000 per year

    We are currently seeking an experienced, motivated, professional and customer-focused Aftersales Advisor to join our friendly aftersales team at Magna Mazda, Poole.This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer service. As part of the Horizon Magna Motor Group, we...

  • Aftersales Advisor

    6 days ago

    London Rd Brentwood, CM NS United Kingdom Allen Motor Group Full time £33,000 - £42,000 per year

    Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Kia dealership in Brentwood. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.As an Aftersales Advisor you'll have some key tasks and activities...

  • Group Aftersales Advisor

    1 week ago

    Poole BH LT, United Kingdom Horizon Honda Full time £32,000 - £42,000 per year

    We're recruiting for a Group Aftersales Advisor to join our friendly and professional team, providing support across our 12 dealerships in Dorset, Hampshire, Somerset, and Wiltshire.This is a dynamic and mobile role — perfect for someone who thrives in a fast-paced environment, enjoys meeting new people, and is passionate about delivering excellent...

  • Service Advisor

    2 hours ago

    Chelmsford, United Kingdom Flame Recruitment Full time

    Service Advisor / Aftersales Advisor Location: Chelmsford Salary: 30k basic – 35k OTE + benefits Hours: Monday to Friday 8.00 – 6.00 – NO WEEKEND ROTA! Flame Recruitment is currently looking to recruit a Service Advisor / Aftersales Advisor to join our client’s main dealership in Essex. Duties for our Service Advisor / Aftersales Advisor role:...

  • General Manager

    6 days ago

    Braintree CM QN, United Kingdom The SLM Group Ltd. Full time

    Salary: £70,000 OTEExciting SLM Group benefits packageSite: Quest SuzukiAbout the Role:We are looking for an experienced General Manager to lead our Quest Suzuki site.As General Manager, you will be responsible for managing our large, multi-brand site, leading the dealership teams in delivering exceptional customer experience through the car sales and...

  • Assistant Service Manager

    7 days ago

    Harlow CM EG, United Kingdom Gates Automotive Full time

    This role will suit an enthusiastic individual who is keen to take the next step in their career in Aftersales. Primarily responsible for leading the front of house customer experience, in ensuring that the dealership exceeds our customers' expectations. Deputising for the Service Manager in their absence, you will also be accountable for key processes and...

  • Parts Advisor: Stock

    2 weeks ago

    Chelmsford, United Kingdom Lookers Motor Group Limited Full time

    A leading automotive retailer in Chelmsford is seeking a Parts Advisor to support the aftersales team. This full-time position involves assisting the Parts Manager and ensuring excellent customer care while managing stock control. The ideal candidate will have previous experience in a similar role and strong communication skills. The offered package includes...