Bathroom Showroom Manager
7 days ago
Designer Bathroom Showroom Manager
Job Type
Full-time, in person
Location
Richmond
Remuneration
Up to £50,000 Basic + uncapped commission (OTE £90k)
Company Overview
As a family run business, BathroomsByDesign combines passion for design, professionalism and innovative proprietary 3d and VR technology to make buying bathrooms effortless and enjoyable. At every stage, we strive to deliver exceptional service, value and expertly crafted solutions.
Role Overview
Lead, motivate and manage a team of Design Consultants to achieve exceptional showroom performance and world-class experience throughout the Customer Journey. You'll combine inspirational leadership with strategic management and strong sales acumen, to consistently exceed targets. You'll also maintain the highest standards of customer service, showroom presentation and design excellence. Ultimately You'll ensure every Customer receives the best-in-class Design & Buy Experience as a "Player Manager".
Key Responsibilities
Leadership & Management
Maintain high showroom standards and design presentation across the team
Drive consistent adherence to processes, customer care standards and company values
Meet and exceed personal and team sales targets for revenue, GP and margin
Manage professional development to build team capabilities
Participate in management meetings to drive organisational success
Maintain safe, healthy working environment and ensure H&S compliance
Design Excellence
Build rapport with customers to understand their project requirements
Stay current with cutting-edge and on-trend bathroom design
Develop and maintain excellent product knowledge across our entire range
Become a super user of our proprietary 3D and VR KADware technology
Sales Performance
Be the friendly first point of contact for showroom visitors and convert walk-ins to sales
Maintain profit margins in accordance with pricing policy
Use CRM and ERP systems to manage pipeline, quotations, orders and reporting
Identify trade opportunities through outbound calling and email
Leverage marketing resources to understand competitors and position our proposition effectively
Ensure daily showroom standards and customer care checklists are completed
Customer Excellence
Continue a culture of Customer First principles
Provide a smooth hand over to the Customer Support Team at point of sale
Advocate the values of our Customer Experience Standards by prioritising Customer Support requirements where needed
Collect customer feedback and drive social media reviews
Collaborate with the Support Team to improve customer experience and end-to-end processes
What You'll Bring
2+ years bathroom showroom management experience
Leadership ability to engage and manage the showroom team
Initiative, enthusiasm, "can do" attitude and passion for our products
First-class customer engagement and service abilities
Strong motivational and communication skills
Professional personal presentation
Excellent sales, negotiation and closing techniques
Planning, organisation, IT, budget and report writing skills
Proven track record generating and converting leads
Problem-solving ability with innovative, customer-focused solutions
KPIs & Success Measures
Personal and team sales revenue, GP and margin targets
Minimum 95% positive customer satisfaction surveys
Quarterly objectives and monthly review completion
Our Values
Accountability - We're responsible for our words, actions and results
Respect - We treat each other with dignity, compassion and professionalism
Collaboration - We achieve more when we work together
Heart - We put our heart into serving our customers and each other
Career Progression
Clear route to Head of Sales for high performers.
Benefits
Gym membership
Health & wellbeing programme
Private medical insurance
Company pension
Employee discount
Experience
Bathroom Sales : 5 years (required)
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