Claims Advisor

Claims Advisor – Bi-Lingual (ENGLISH + PORTUGUESE)

Location: Burscough

Salary: £24,500

Contract Type: Perm

Position Type: Full Time

Hours: 35 hours per week, Monday to Friday 8am to 4pm, and 11am to 7pm rotating weekly, one weekend a month (Saturday or Sunday)

Direct Accident was formed in 1996 to assist clients who had been involved in road traffic accidents caused by another party. In that time, we have helped thousands of clients by taking away the worry and inconvenience that inevitably result from an accident caused by somebody else.

We are currently recruiting for a Claims Advisor to join our fantastic Claims Department in Burscough, Ormskirk. This is an exciting opportunity for someone who is passionate about the work they do, the service they provide and getting the best results for their clients.

The purpose of the role is to manage the end-to-end claims process, providing timely, accurate, and empathetic support to clients. Ensure that all claims are processed efficiently, fairly, and in compliance with regulatory standards and company policies. The Claims Advisor serves as a key point of contact for claimants, contributing to a positive customer experience, client retention, and the overall success and reputation of the business.

We are looking for someone who is positive, energetic and enthusiastic, a problem solver and someone who can work as part of a tight team and using their own initiative. You will be responsible for ensuring that you provide an excellent service to your stake holders and ensure that everyone has a positive experience by delivering an outstanding service.

If you have got drive and determination, ambition and are looking for a stimulating career then we would love to hear from you.

Responsibilities to include:

· Provide clear and accurate guidance to clients on how to make a claim and explain the processes involved.

· Process new claim notifications and gather all necessary documentation to assess and proceed with claims.

· Evaluate claims to determine whether they meet policy conditions.

· Identify potential issues or reasons why a claim may be declined.

· Liaise with garages, Business Development Managers, third parties, and witnesses to obtain required information.

· Monitor and manage the progress of ongoing claims.

· Communicate with solicitors and other legal or insurance professionals as required.

· Adhere to all internal processes, service level agreements (SLAs), and KPI targets.

· Ensure all clients are treated fairly and receive a consistently high standard of service, in line with industry best practices.

· Handle customer complaints effectively and professionally, seeking timely resolution.

· Manage all administrative tasks related to claims handling.

About You:

· Strong proficiency in both Portuguese and English – speaking and written.

· Strong interpersonal and customer service skills

· Excellent attention to detail

· Good analytical and problem-solving skills

· Effective communication skills, including the ability to manage difficult conversations

· Active listening and empathy when dealing with clients

· Strong organisational and time management abilities

· Ability to perform under pressure in a fast-paced environment

· Commercial awareness and a customer-focused mindset

· Strategic thinking and adaptability in dynamic situations

· Initiative, objectivity, and sound judgment when assessing claims

What we offer in return:

We offer a clean professional office working environment in Ormskirk. A competitive salary including 22 days holiday allowance plus 8 bank holidays. Employee Assistant Programme. Workplace pension scheme. The opportunity to develop a rewarding and successful career.

Job Types: Full-time, Permanent

Pay: £24,500.00 per year

Work Location: In person