Customer Service Advisor

1 week ago

Burscough, United Kingdom Bond Turner Full time

**Fast Track - Medical File Handler**

**Location: Burscough, Ormskirk**

**Salary: £22,225**

**Contract Type: Perm**

**Position Type: Full Time**

**Hours: Monday to Friday 9-5 - 35 hour week**

PALS (Professional and Legal Services) is a medical legal agency.

We are currently recruiting for a **Fast Track** **Medical File Handler**to join our fantastic Medical Department in Burscough, Ormskirk. This is an exciting opportunity for someone who is passionate about the work they do, the service they provide, and getting the best results for their clients.

You will take instructions from Solicitors, assisting them to obtain any medical evidence that is required regarding the client’s claim. From arranging any medical examinations and radiology, to arranging surgery, ensuring this is all done within the agreed timescales.

In addition, taking calls from Solicitors and clients, ensuring that each file is progressed by taking any action required.

Exercising a high level of attention to detail in ensuring all correspondence and documents contain full and accurate information.

We are looking for someone who is positive, energetic and enthusiastic, a problem solver and someone who can work as part of a tight team in addition to using their own initiative. You will be responsible for providing outstanding customer service and ensuring that a positive experience is delivered to all of PALS’ stakeholders.

If you have got drive and determination and are looking for a stimulating career then we would love to hear from you.

**Responsibilities to include**:

- Liaise and instruct medical experts.
- Source medical experts, if specialist requested is not on our panel of experts.
- Chase medical appointments.
- Send appointment letters and other correspondence to the client & solicitor.
- Contact client by phone confirming their attendance.
- Instruct any interpreters required to attend appointments.
- Chase medical reports ensuring all are received within agreed deadlines.
- Review medical reports ensuring all details are correct. -requesting amendments if required.
- Arranging any further treatment required to assist the client’s recovery.
- Working under instruction from the Solicitor regarding any court orders for further medical evidence within the ordered timeframe i.e. Joint Statements or Part 35 Questions

**About You**:

- Excellent communication skills, written, verbal and active listening
- Accuracy with a keen attention to detail
- Enthusiastic team player
- Customer centric with a “can-do” manner
- Keenness to learn and develop new skills
- Ability to make judgement-based decisions
- Experience within Medical Reporting (desirable)
- Ownership and organisation skills
- A structured and proactive approach to tasks
- Ability to work under pressure

**What we offer in return**:
We offer a clean professional office working environment in Burscough / Ormskirk. A competitive salary including 22 days holiday allowance plus 8 bank holidays. Employee Assistant Programme. Workplace pension scheme. The opportunity to develop a rewarding and successful career.

Work Location: In person

  • Customer Service Advisor

    2 weeks ago

    Burscough, United Kingdom DS Smith Full time

    An exciting opportunity has arisen for a Customer Service Advisor to join our Sales Department at our Burscough manufacturing site. You’ll be working as part of an established team with a focus on delivering a world-class customer service in a fast-paced environment. Our aim is to delight our customers, grow our business and contribute towards achieving...

  • Customer Service Advisor

    1 week ago

    Burscough, United Kingdom Direct Accident Management Ltd Full time

    **Customer Service Advisor - PORTUGUESE SPEAKING** **Location: Burscough, Ormskirk** **Salary: £22,500 per annum** **Contract Type: Permanent** **Hours: Monday to Friday 8:00am - 6:00pm including 1 in 3 weekends plus bank holidays on a rota** Direct Accident was formed in 1996 to assist clients who had been involved in road traffic accidents caused by...

  • Customer Service Advisor

    2 weeks ago

    Burscough Industrial Estate, United Kingdom JOB Consultancy Full time

    **Customer Service Advisor - £20,000 + Bonus - Burscough** My client, a specialist claims management company are looking to recruit a Customer Service Advisor to join their team. This is an excellent opportunity for those wanting to join a growing organization where you can progress. An excellent Basic salary is on offer plus Bonus. Working hours are on a...

  • Customer Service Advisor

    4 days ago

    Burscough Industrial Estate, United Kingdom JOB Consultancy Full time

    Immediate Starts Available! - Customer Service/ Call Centre - Great Bonus Scheme - Monday - Friday (8-4pm, 11-7pm) - Free onsite Parking My client, a specialist claims management company are looking to recruit a Customer Service Advisor to join their claims team. This is an excellent opportunity for those wanting to join a growing organization where you can...

  • Customer Service Advisor

    4 days ago

    Burscough Industrial Estate, United Kingdom JOB Consultancy Full time

    **Portuguese Customer Service Advisor - £23,300 + Bonus - Burscough** Working for a great client in the Burscough area we require a Customer Service Advisor who can converse with customers in both English and Portuguese. An excellent Basic salary is on offer plus Bonus. Working hours are on a 2 week shift basis, 8am-4pm &11am-7pm Monday to Friday + 1...

  • Customer Service Advisor

    5 hours ago

    Burscough, United Kingdom Direct Accident Management Ltd Full time

    **Claims Advisor - Bi-Lingual (ENGLISH + PORTUGUESE)** **Location: Burscough, Ormskirk** **Salary: £23,000** **Contract Type: Perm** **Position Type: Full Time** **Hours: 35 hours per week, Monday to Friday 8am to 4pm, and 11am to 7pm rotating weekly, one weekend a month (Saturday or Sunday)** Direct Accident was formed in 1996 to assist clients who...

  • Customer Service Advisor

    13 hours ago

    Burscough, United Kingdom Direct Accident Management Ltd Full time £22,225 per year

    Fast Track - Medical File HandlerLocation: Burscough, OrmskirkSalary: £22,225Contract Type: PermPosition Type: Full TimeHours: Monday to Friday 9-5 – 35 hour weekPALS (Professional and Legal Services) is a medical legal agency.We are currently recruiting for a Fast Track Medical File Handler to join our fantastic Medical Department in Burscough, Ormskirk....

  • Customer Service Advisor

    2 weeks ago

    Burscough, United Kingdom Direct Accident Management Ltd Full time

    **Fast Track - Medical File Handler** **Location: Burscough, Ormskirk** **Salary: £Competitive** **Contract Type: Perm** **Position Type: Full Time** **Hours: Monday to Friday 9-5** PALS (Professional and Legal Services) is a medical legal agency. We are currently recruiting for a **Fast Track** **Medical File Handler **to join our fantastic Medical...

  • Customer Service Advisor

    5 hours ago

    Burscough, United Kingdom Direct Accident Management Ltd Full time

    **Taxi Fleet Coordinator** **Location: Burscough** **Salary: £23,800** **Contract Type: Permanent** **Position Type: Full Time Monday to Friday 8am - 5pm** Direct Accident was formed in 1996 to assist clients who had been involved in road traffic accidents caused by another party. In that time, we have helped thousands of clients by taking away the...

  • Customer Claims Advisor

    4 days ago

    Burscough Industrial Estate, United Kingdom JOB Consultancy Full time

    **Claims Advisor - £20,000 + Bonus** My client, a specialist claims management company are looking to recruit a Customer Claims Handler to join their team. This is an excellent opportunity for those wanting to join a growing organization where you can progress. An excellent Basic salary ison offer plus Bonus. Working hours are on a 4 day on, 4 day off...