Customer Sales Advisor

Location: Oak Tree and Water Meadows Leisure Centre
Working Hours/Pattern: 30 hours per week, week 1, Mon, Tues 11am – 7pm, Wed, Thurs, Fri 1pm – 6pm, week 2, Mon, Tues 11am – 7pm, Wed 1pm – 6pm, Sat, Sun 9am -2pm
Salary: up to £19,099 per annum + Commission + Excellent Benefits

 
 
Here at More Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day'. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Customer Sales Advisor to join our team.
 
In this role you will be responsible for helping to grow the Serco leisure gym membership and swim lesson programme. You will mainly be based at Oak Tree leisure centre & Water Meadows; however, you will also cover local sites alongside supporting site performance or cover.
 
The successful candidate must be able to deal with customers both face to face and over the phone as the main role for the position is making sure daily sales targets and KPI's are hit in line with individual and site performance. 

We are very keen to find an individual who can find opportunities for lead generation through outreach to ensure our sales targets are met, whilst also supporting the active communities programme and engaging with inactive people. 

In addition, there will be times when you will be required to assist other members of staff. 

Your day-to-day tasks will include the following: 

•    Ensure Daily / Weekly KPI's are achieved (Calls / Appointments / Lead generation & Sales)

•    To create and deliver outreach plans to increase the amount of lead generation we drive into our centres.

•    To create social media posts that are engaging and are showcasing areas of the business that require growth.

•    Deliver exceptional customer experiences that will ensure high conversions into sales.

 
You will help in facilitating a safe, fun, and professional working environment with free access to the leisure facilities, various discounts and excellent development opportunities.

 
Serco manages these facilities on a day-to-day basis on behalf of the Trust.

About you

 
We are looking to hear from candidates that have previous experience of dealing face to face with customers face to face and over the phone in a busy environment including sales experience.

 
You will have good communication and customer care skills, have a maturity and calmness to work under pressure, the ability to handle cash and maintain customer records, as well as a good telephone manner and confident with using IT systems.

 
You must show proactiveness and innovation within the role in addition to being self-motivated and target driven.

 
Due to travelling between the different sites, it's desirable that you hold a driving license.

 
Lasty, it's desirable that you hold a level 2 or 3 Fitness Instructor qualification.

 
If you feel you meet the above criteria, please apply today

Why Join us

A place you can make an impact: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. 
 
A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career. 
 
A place for you: Our staff provide the best possible service for our customers, and we welcome those who take similar pride in their work. 

What we offer  

•    Free membership at the Centre plus heavily discounted use of classes and facilities.

•    Free safeguarding training and DBS check 

•    Excellent Development and Training Opportunities  

•    6% employer matched pension contribution

•    Up to 21 days annual leave (Pro rata) + Public Holidays

•    Life assurance up to 2x base salary

•    All Leisure Benefits - Employee Benefits )
 
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Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.

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